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Unfortunately, this will probably be a dealer visit issue. You will need your VIN number for the vehicle. It may cost a little, but if you don't want to replace your stock radio, this is the route to go.
You will need to get the papers that came with your car,
search all the documents that came with the car, the code to reset your
car radio is written on one of the documents that came with your car. If
you cannot get it, you will need to get the serial number on your radio
and contact the dealer for the reset code, because, the dealers have
the reset code, but you will need to tender prove of ownership before
this can be done.
the code may be in the original owners manual. m-b dealer can give you
the code from the vin number if it is the original radio that came from
your car. mine is a 1998 model and after entering the code i pushed SC
(scan ) button it took the code and still working... hope this helps
You will need to contact any Mercedes Benz Service center with your VIN from the vehicle. They may also need you to provide evidence of your ownership for the vehicle. This is a standard precaution associated with security codes. Only the owner of the vehicle is allowed the information. They will give you the code from records kept against the vehicle.
Take photo ID, title for the car, and registration to the dealership. This proves you are who you say you are, and that you own the car. They can use the documents to get the VIN number, and use the VIN to look up the code. This is the only way to do it, and any Mercedes dealer can do it. They may hit you for up to an hour's labor though, so be prepared.
You need to take registration, title, and photo ID to your dealership. That proves you are who you are, and that the car belongs to you. They can look up your code based on the VIN number of the car. Be prepared to pay up to an hour's labor to have this done (it varies by dealer).