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The problem is with your "Ringer" (the bigger speaker). If you can hear the sound through your ear piece, then replacing the Ringer/Speaker will definitely fix your problem. I would suggest to get it done from a service center or from a mobile repairing shop.
You've probably already tried these, but what the heck; you asked...
1) Check in MENU -> SETTINGS & TOOLS -> SOUND SETTINGS -> CALL SOUNDS -> CALL RINGTONE to make sure that you have actually selected a ringtone instead of the "No Ring" option at the bottom.
2) With the phone open, try the up/down buttons on the left-hand side of the phone (above the Push-To-Talk button) to make sure that your volume isn't set to "All Sounds Off," "Alarm Only," or "Vibrate Only." It has to be at least at "Low" before a ringtone will play.
Hope this helps. If not, you probably need to take it in to a Verizon store for an expert assessment; they'll usually take a look at your phone and install any software updates for free.
This sounds like you have a defective external speaker. Motorola's are known for that. Just take it back to your service provider. They should be able to install a new speaker right on the spot.
Hope this helps!