Question about Maxtor OneTouch 4 500GB External USB 2.0 Hard Drive

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My computer does not recognize my external hard drive, although it was working ok

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Please try using another Data Cable,
Also you can try on different ports to where you connect your HDD.
Trying the HDD on other system would be great too,to see if it really works fine.

Posted on Sep 27, 2010

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First, check the warranty status. They should give you a replacement. The following will probably void your warranty... This external drive probably houses a standard hard drive used in a desktop computer. If you don't mind voiding your warranty, you could disassemble the protective "shell" and check to see that the cabling to the drive is properly attached. I've seen a external drive which the interface cable was partially unattached. If all looks OK here, you could remove the actual hard drive and try hooking it up to a standard desktop computer. If you or a friend is reasonably tech savvy, such is a plus. It could be set as a secondary drive, and then you could see if files could be accessed. If nothing above works, then your outlook is bleak. There are businesses specializing in file recovery from a dead drive, but it is expensive.

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