Question about HP Office Equipment & Supplies
What do you mean "top and bottom"? Are you removing the glass from a flat bed printer and cleaning the bottom side?
Please clarify if this is an all in one machine or provide the model number so I can give more detailed information.
If its an HP printer with a flat bed (printer that you place the paper on the glass in order to scan, copy or print) then the place you need to clean that it is refering to is not the glass where you place your document. It is a small square of glass that is usually under the rollers off to the side on top of the flat bed area. You should be able to put your hand under the hood of this area and pull upwards to release it. You will find the small piece of glass to clean under the rollers right there. Wipe it off and this should solve your problem. After wiping it, unplug the printer from the computer and power supply for a couple of minutes. Plug the power supply back in before connecting to the computer and allow the printer to warm up and then connect to the computer. This should remove the error code.
Posted on Sep 27, 2010
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Dec 15, 2015 | Samsung SCX 4521F All-In-One Laser Printer
on Sep 02, 2010 | Office Equipment & Supplies
Jun 21, 2011 | Sony Bravia KLV-32U300A 32 in. HD-Ready...
Feb 25, 2011 | Televison & Video
Nov 28, 2010 | Hitachi 61SDX01B 61" Rear Projection...
May 18, 2010 | Televison & Video
Apr 23, 2010 | Apple iMac 24" Desktop
Oct 09, 2008 | HP PSC 2110 Color Printer
63 people viewed this question
Usually answered in minutes!