Question about HP Office Equipment & Supplies
What do you mean "top and bottom"? Are you removing the glass from a flat bed printer and cleaning the bottom side?
Please clarify if this is an all in one machine or provide the model number so I can give more detailed information.
If its an HP printer with a flat bed (printer that you place the paper on the glass in order to scan, copy or print) then the place you need to clean that it is refering to is not the glass where you place your document. It is a small square of glass that is usually under the rollers off to the side on top of the flat bed area. You should be able to put your hand under the hood of this area and pull upwards to release it. You will find the small piece of glass to clean under the rollers right there. Wipe it off and this should solve your problem. After wiping it, unplug the printer from the computer and power supply for a couple of minutes. Plug the power supply back in before connecting to the computer and allow the printer to warm up and then connect to the computer. This should remove the error code.
Posted on Sep 27, 2010
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Posted on Jan 02, 2017
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