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Hello, i keep getting error #6 message on my printer...i clean the glass both top and bottom with a micro-fiber cloth with no results

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What do you mean "top and bottom"? Are you removing the glass from a flat bed printer and cleaning the bottom side?

Please clarify if this is an all in one machine or provide the model number so I can give more detailed information.

If its an HP printer with a flat bed (printer that you place the paper on the glass in order to scan, copy or print) then the place you need to clean that it is refering to is not the glass where you place your document. It is a small square of glass that is usually under the rollers off to the side on top of the flat bed area. You should be able to put your hand under the hood of this area and pull upwards to release it. You will find the small piece of glass to clean under the rollers right there. Wipe it off and this should solve your problem. After wiping it, unplug the printer from the computer and power supply for a couple of minutes. Plug the power supply back in before connecting to the computer and allow the printer to warm up and then connect to the computer. This should remove the error code.

Posted on Sep 27, 2010


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When making copies af a document a black line is showing on the bottom of the copied page. How can we fix it.

Clean the document laying flat glass with micro fiber cloth.

Pull out the toner/drum assrmbly and clean the drum with same cloth. Turn the drum using black circular dial on the side and clean it. Do not touch the drum. Also, change the toner cartridge if you have not for long time. This mostly happens when the cartridge is about to run out of toner ink powder.

hope this helps.

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Clean glass tip for copiers in general

Keep your glass Super clean.
If you can access Both sides of the glass, that is even better.

Be sure to use LINT free cloth to clean the glass with.

DO NOT use Tissues -- tissues are made of wood fibers which cause small scratches on the glass and mirrors.

IF you can get to the mirrors, Super carefully clean them, also -- again with LINT free SOFT cloth...(do not leave finger prints on them).

(do not leave finger prints on glass, either -- at any time.)

(if this has been helpful, please rate my tip help++++Thanks for using FIXYA)

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At the search result page, click on Hp All in one how to clean scanner glass.

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