Question about HP Deskjet 3420 InkJet Printer

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When i replace with new original 818 color and black/white ink cartaiges the ink status show as b/w full and color iswith"x" mark(no ink) and printer can"t take paper i also re load the driver software

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If there is an "X" on the color cartridge indicator then there is a problem with it. If you have removed the plastic tape that covers the part that connects to the computer and you still have this problem then the cartridge is defective and needs to be returned to the store and exchanged for another that is good. Exchange the cartridge and install the replacement. This should solve the problem with the printer not recognizing a full color ink cartridge.

You mentioned that the printer cannot take paper. Please clarify what happens when you load the paper tray and try to print? Are you loading paper one page at a time using the external feeder or are you loading the paper tray full with paper before trying to print? If your loading page by page or filling the tray with only a few sheets of paper then try loading a bigger amount of approx 1/2" of paper. It is easier for the printer to grab paper when the try has a good amount in it. If it still will not load the paper when the tray is full and inserted correctly, please advise what happens when you try and print - exactly? Does the printer respond to the print command sent from the computer? Does it make attempts to load the paper and then fail and stop? Does it pick up paper and then show a paper jam? Does the printer do anything when trying to print from your computer? Answer these questions and I will help you solve this problem right now.

Posted on Sep 27, 2010

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Dear, don't be worried, you cateridge is full, it is showing the previous results. If you want to see the current catridge real status then follow these steps.

1. out the new cateridge.
2. uninstall the driver of your printer.
3. unplug the printer.
4. re-boot the system
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6. again restart the system and put the cateridge back into the printer.


This action will remove the previous data from the system registery and then your new cateridge original status will be shown.

Good luck in correcting your problem.
Best wishes with Best regards.

:)

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