Getting a quality answer to your Fixya question.
At FixYa, we understand that everyone has a need to have their question answered. Many, if not most of the Experts here are not paid, and even paid Experts are required to answer a quota of free questions
We would truly love to answer your questions. Unfortunately, those of us that are not paid for our answers have no way of effectively communicating with you, with the exception of simply answering your questions, and therein lies a certain dilemma.
Many askers (even those offering to pay an expert), simply do not ask proper questions. Some, on occasion do not ask a question at all (e.g. "My car won't start". Or, "My computer won't turn on".)
When asking a question, make every effort to gather as much information about the object of your question. The more information you give, the better you'll get. Describe your problem in detail. Or at least as much detail as you can. Instead of writing, "I need drivers for my network card". Add more information. Even though what might seem to be an insignificant detail to the asker, might make all the difference in the world in an experts ability to answer their question. For example: "My PC won't connect to the Internet. It's an HP Pavilion, model a1310n, with an AMD processor, running Windows XP Professional 64 bit". This is just basic information that is more often than not printed and/or tagged right on your computer. Now more information might be available, but for a dedicated Expert that's enough for him or her to look up that model, see what kind of networking card or device is native to that model, and get you the proper driver(s) for your computer. If it's a Mac, or if it has a Linux OS, or other operating system let them know. State everything you can about your device. If it's an automotive question, state in detail the symptoms your car is exhibiting. What you may have already tried to do to remedy the problem. Another example might be, "My car won't start. It's a 1996 Ford Taurus with a 3.0 litre engine. The engine will turn over and I know it's getting fuel, but it still won't start".
When asking questions about computers, printers and other peripherals, software programs,or anything that isn't functioning, the same applies. If you're getting error messages these are very important in resolving an issue (e.g. (c0x000002), or Windows is unable to start this program because...?).
Taking a few minutes to gather information and ask a proper question, will not only bring you an answer, it will most likely bring you the right answer the first time, therefore resolving your problem quickly.
So, take time to gather information.
Add as much information as possible to your question,don't simply make a statement.
No detail is too small
If you ask a question in a language other than English, say what country you're from. Many languages are based on other languages (e.g. Tagalog is a mixture of Malay, Spanish, and more). The same applies to Germanic, Cyrillic, and other alphabets. Being a trained linguist I don't mind answering questions in other languages, but at times I'm not sure exactly what language it is without spending time consuming research.
Please don't ask for product keys for software,or passwords to accounts, it's illegal
Also, please don't shoot the messenger. Experts don't enjoy giving bad news but sometimes there just isn't anything to be done and the only way to fix your problem is to simply buy a new product, or pay to have the problem repaired
Remember, we want to solve your problem, but in the end, it's up to the asker to make that happen.
Thank you, and best of luck in solving your problem.
on Dec 07, 2010 | Computers & Internet