Question about KVH Tracvision C3 European

3 Answers

My Tracvision C3 has suddenly stopped working. Gives a dull clunk when switched on. Fuses OK does not search for satellite.

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  • soper_andy Sep 27, 2010

    The reply does not address my problem - all was working well (for 4 years) but it has suddenly stopped - what is the most likely cause of failure?

  • soper_andy Sep 28, 2010

    Thank you Steve,



    Have checked drive belt which is tight. Scanner free to turn when switched off. Clunk on switching on seems to come from drive motor and scanner is then locked. Is it a duff motor or a a controls issue?



    Andy


  • soper_andy Oct 05, 2010

    Problem solved! The SKY box was dying and failing to provide a steady 13v at the antenna connection to the C3. New box - no problem! Diagnosis complicated by SKY box continuing to deliver on Standard Sky dish for some weeks until that failed!



    Thank you for the help.

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Hi


In order to rectify this you need a laptop and software to update your dish. Available from KVH. Here's the deal, It has a large footprint, 31 inches, bur very low 12 inches, for me this was no problem. I did not want to go with the m1 as it only works one Tv and the coverage was only 30 miles offshore (will not cover the Bahamas). The C3 will do HD as well, I have a direct TV account at the house and I simply took one receiver out of the bedroom and it works fine. So no extra charges. The dish is set up for Direct TV so it acquired it automatically. I shut it down when I am not using it to save power and it takes about 15 minutes to lock on and start working. it needs 110 power as the system is 15 volts so I ran it through the inverter. You will need to have the plug accessible for the receiver box as from time to time you will have to unplug to reset it. We were in 2 to 3 foot seas and never lost the signal. I have a 54 foot ocean going trawler, so we do not move around as much as some sailboats. I was looking at the trac it system and for $900 dollars and this was $1495 this was the logical choice as it is covered and protected and works underway.

One thing to remember is that if you are hooking all this up yourself you MUST use the proper wire and connectors. You can't use regular cable wire. Both systems require RG-6 (or RG-6Q) cable. You cannot use the thinner RG-59 wire. The system will either give you only partial signal or will eventually fry itself out and potentially cause a fire. If you look on most wires, there will be some numbers on the insulation. If not, look at the inside wire: RG-6 is about the thickness of an ink pen tip and will be fairly rigid whereas RG-59 is more like thicker fishing line and moves around easily.


Please accept the solution if it's helpful. Do get back to us for any further query.

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Posted on Sep 27, 2010

  • e-Guru
    e-Guru Sep 27, 2010

    Hi,



    The reason is the drive belt that rotates the dish has slipped and the dish will not rotate. You would need a new belt. It appears that there is no more adjustment for this belt .



    Please accept the solution if it's helpful. Do get back to us for any further query.

    Thanks for contacting fixya.com

    Hi,


    The reason is the drive belt that rotates the dish has slipped and the dish will not rotate. You would need a new belt. It appears that there is no more adjustment for this belt .


    Please accept the solution if it's helpful. Do get back to us for any further query.

    Thanks for contacting fixya.com

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Are you getting anything? Any lights or change in display?

Posted on Sep 28, 2010

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Hi, this sounds like the antenna tracking drive may be stuck, or something is obstructing it from tracking, you will have to remove the dome, and get someone to switch on the system and then the switch-plate, and observe what the antenna does, it could be something simple if its new at the bottom of the antenna, two tie-wraps prevent the internal antenna assembly from moving during shipment if you have not removed these, that will be the cause...hope this helps

Posted on Sep 27, 2010

  • steve morris
    steve morris Sep 29, 2010

    Hi Andy
    This sounds more like the motor has a fault, maybe a broken tooth? or something might be caught in there, can you get to see the motor at all?, what you could do is get some light grease, maybe a spray can type would be better, and lube the drive gear, if that does not work, something may have come loose and now the drive is out of line or even something as simple as a screw come loose and is getting caught on the drive plate, but something is definitely clogging the drive to the dish if it was electrical you would not get anything, not even a clunk.....

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