Question about Insignia Pilot MP3 Player

5 Answers

Froze mode I just plugged my MP3 into the computer (never had problems before) and it has totally locked up on me. says "USB connected - Searching for PC with a question mark in a green circle" I can't get the player to turn off or restart or anything. Totally froze up on me. HELP!!

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  • Nikki753 Jun 12, 2008

    When I plug in the player to my computer it goes to the screen where it says profiling media files and just stays on that screen. I have tried reinstalling the programs. It did not work. Any answers?

  • sewglo Jun 16, 2008

    Having the same problem. Profiling Media Files. Tried using the disc but I have a bluetooth on my pilot and it keeps download the bluetooth files but not the files to run the mp3 player. What to do now?

  • Anonymous Jul 04, 2008

    the blue ligts on the side are on but nothing else is.

  • Anonymous Jul 28, 2008

    my mp3 player's screen went from flickering to blank, i can hear music but cannot see anything on my screen, what can i do to fix this?

  • Anonymous Jul 31, 2008

    same problem won't start


  • Anonymous Aug 15, 2008

    Yep. had the same problem with my Insignia Pilot. Froze when I plugged it into my 'puter. The problem was I wasn't holding the 'on' button over for a full 20 seconds. Now it's fine. Love this MP3 player. What a great device.

  • Anonymous Nov 16, 2008

    Thank you so much!!! I had this same problem, and was waiting on hold for customer service (Insignia web site wasn't any help) when I came across this web site and this very problem. I did just as you recommended (hold on/off slider button for 20 seconds) and the problem was fixed!

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I had this problem as well...all you have to do is take off the screw in the back and unplug that battery its a very small cord that connects it to the mainboard in there leave it off for a second or two plug it back in and it should work fine

Posted on Oct 27, 2008

All of you guys have idea..

get 00 screw driver (its hard to find it from hardware store, try going to pharmacy and look for glasses screw driver) and after that.. open the back and take out the battery (but you gotta be careful cuhs u gotta jam the whole mp3.. and put it back and it works..

more info or help..

go to www.youtube.com

and search insignia 4gb mp3

Posted on Oct 15, 2008

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Im having the same problem
saw this on a different forum, it didnt work for me, but you can give it a try

"My 4 GB Pilot has been stuck at "Profiling Media Files" for several hours. I tried the soft reset by pushing down the power button for 20 seconds. I disconnected the battery and I set it to Hold and then tried connecting to my PC - all to no availal. The thing is stuck. And I live 3 hours from the next Best Buy store.....is there a way to flash the firmware (if I had it) to unstick the Pilot? I'd be happy to reformat the player if I just could get into the menu....
Any suggestions anybody, pleaseeeeeeee...
Barb


Fixed it...left it running and stuck on the same screen all afternoon, then - in a moment of rage - I turned if off and back on again while pressing all kinds of keys and switches and buttons and all of a sudden, a dialog popped up asking me if I wanted to format the internal drive. I did and the player is back and functioning normal!"

Posted on Jul 02, 2008

All i do is hold the turn of botton for 20seconds and it turns off byt itself.. then i turn it back on.

no worries

Posted on Jun 28, 2008

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Insert the mp3 cd in the cd rom of the comuter and install the mp3 software

Posted on May 24, 2008

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1 Answer

The battery is not charging


You can try and reset the player. resetting a Clip player: 1. Slide and hold the Power switch up for approximately 20 seconds. 2. Release the Power switch. 3. To turn the player on, slide the Power switch up then release instantly.
Some things to check for when your player does not act like its taking a charge.
USB Cable Make sure that the USB cable is properly plugged in and use the original cable that came with your player.
Computer in Hibernation mode Make sure the computer isn't entering hibernation or sleep mode while the device is connected. The computer must be ON in order to charge your player.
USB Port 2.0 Make sure the player is connected to a USB 2.0 port (1.1 occasionally causes charging problems).
USB Port location Try plugging into different USB ports (i.e. USB port in the back of the computer); occasionally the front USB ports have limited power to charge up the device.
Battery Make sure the battery is fully charged. It takes approximately 3 hours to fully charge the battery.
Latest firmware Depending on what Sansa player you have, make sure it's up to date with the latest firmware.
AC charger (optional) AC chargers (sold separately) have a 500-1000 milliamp max output, which provides much better charging ability than a USB port.
I have some tips posted here on MP3 players and their problems. Connection problems MP3 player not found by computer
SanDisk Mp3 Player Frozen

Dec 25, 2010 | SanDisk Sansa Clip MP3 Player

1 Answer

I have a sasafuze 8 GB MP3 and it is froze up, will not turn off,cannot get it to do anything.


Try and reset the player. Reset the player: 1. Slide and hold the Power switch up for approximately 20 seconds. 2. Release the Power switch. 3. To turn the player on, slide the Power switch up then release instantly.
Then try this Connect the player to your computer. The screen on your player should turn on, show 'Connected' and indicate the battery charging or full. - If the player does not turn on try other USB ports on the back of the computer or on another computer if one is available. Make sure you are connecting directly to the computer USB port and not to a USB hub. - If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the players screen is just not working.
If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.
<<<<< BUT TRY THIS ALSO >>>>> Check the Device Manager 1. Right-click My Computer, and select -- > Manage. Click Device Manager on the left pane.
NOTE: Sansa MP3 Players can connect to your computer in MSC or MTP mode. MTP mode is the recommended and default method for Sansa Players when used with Windows OS.
*** See This Tip Posted here **** --> http://www.fixya.com/support/r3774047-solve_mp3_player_connection_problem <--
Copy this address into a new window. The Sansa player will show up on Device Manager's right pane as: 1. USB Mass Storage device (if the player is set to MSC) 2. Portable Device (if the player is set to MTP mode)
If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers. Refresh the drivers 1. Right-click the entry with the error mark, select Uninstall. 2. On the top menu, click Action then select Scan for hardware changes.
NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.
>>>> BUT TRY THIS ALSO <<<<<<<
Connect using MSC mode Connecting in MSC mode will help determine if there is a problem with MTP mode or with the Auto Detect mode feature of the player. You can use Forced MSC mode or switch the player settings to MSC. Verifying and changing the USB mode of the device to MSC or MTP From the Main Menu, select Settings > USB Mode.

Feb 23, 2010 | SanDisk Sansa Fuze MP3 Player

2 Answers

My mp3 is froze and i tried to reset but it want


hold the switch for 15 seconds. the same thing just happened to me.

Dec 22, 2009 | SanDisk Sansa Fuze MP3 Player

1 Answer

Sansadisk mtable file problem


Hello,

Switching to MSC mode and performing a content backup
When the player does not respond to the software for the media player
in MTP ( media transfer protocol ) mode you can switch the player to
MSC mode in the player as next:
1. From the Main Menu, select Settings > USB Mode.
2. Select Auto Detect, MTP or MSC.
When having no more screen view, have a hardware MSC selection:
Forcing Sansa Clip to MSC mode, enabling the USB connection mode for the computer seeing the device as a removable disk:
Sansa Clip
1. Turn device OFF.
2. Slide the Hold switch down to Lock (orange color showing).
3. Press and hold the center button while connecting the device to the PC.

Updating firmware
Next update the firmware of the player. This will clean all your files in the player ( have a backup first as told above ) and the software in the player will be updated.

How to update Sansa Clip's firmware, see:
http://kb.sandisk.com/app/answers/detail/a_id/300

Oct 25, 2009 | SanDisk Sansa Clip MP3 Player

1 Answer

The refresh database froze.


This has happened to me a dozen times since I've owned mine. It's a piece of junk. But to fix it, you'll have to reformat it from 'recovery mode'. Here's a repost of a solution that worked for me:
  1. Open My Computer.
  2. Switch Sansa to Hold (top switch toward headphone jack).
  3. Hold record button and connect to computer thru USB cable.
  4. The player should say Recovery Mode and USB connected.
  5. In My Computer you should see 16MB FORMAT J: (or another drive letter)
  6. Double click the drive
  7. Drop down the file menu and create a new folder
  8. Name that folder: sansa.fmt
  9. Disconnect the USB (either end) and Sansa will format and reset system.

Jul 09, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

Sansa e260 does not get recognized by coputer


Make sure USB mode is MSC....If this doesn't work make sure that you are connected to a 2.0 USB port....I had to install the update on to my labtop and finally it recognized it and updated....
Download Update if you haven't yet(http://mp3support.sandisk.com/sansa/Installer/1082/SansaUpdaterInstall.exe)
Then connect to your computer and see if it works
Hope it does..........Please rate

Apr 21, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

When i connect my sansa clip 2gb it will not charge. it say connected and then goes off. I thought it was charging but when i checked it the battery had died what do you suggest i do to get it working...


Hi,
Check for the following:

USB Cable 
Make sure that the USB cable is properly plugged in and use the original cable. 

Computer in Hibernation mode 
Make sure the computer isn’t entering hibernate or sleep mode while the device is connected.  The computer must be on in order to charge your player. 

USB Port 2.0 
Make sure the player is connected USB 2.0 port (1.1 occasionally causes charging problems). 

USB Port location 
Try plugging in different USB port (i.e. USB port in the back of the computer); sometimes the front USB ports have problem charging up the device. 

Battery 
Make sure the battery is fully charged.  It takes approximately 3 hours to fully charge the battery. 

Latest firmware 
Make sure to update firmware by downloading and installing the Sansa Firmware Updater

Jan 23, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

I have no idea how it happened, but i plugged it into my computer to charge. and then i just saw my mp3 player and the screen froze and it says usb connecting and when i plugged it out it still said usb...


  1. Connect the USB cable to your computer.
  2. Press and hold the menu[0].jpg button while plugging the other end of the USB cable into the YP-Z5.
  3. When the display shows USB Connected, release the menu[0].jpg button.
  4. The device is now in USB mode.
  5. When through, you must safely remove the USB device. Note: To safely remove the USB device, right click the USB icon ( usb_icon.jpg ) in the bottom right of your screen, and then click Safely Remove Hardware.
  1. Upon disconnecting the device, it will return to MTP Mode.

Nov 28, 2008 | Samsung YP-U3 MP3 Player

1 Answer

SAMSUNG U3 MP3 PLAYER HELP!


sir kindly check the connector and clean the usb port using lighter fluid...thankksss and hope too help you

Nov 28, 2008 | Samsung YP-U3 MP3 Player

1 Answer

Still messed up.


hi yes it should be in recovery mode when doing this
does the firmware tell you when to connect the mp3 player to computer once in recovery mode open firmware file then when it asks to connect then plug into your comp if it dont work this way then plug into comp before opening firmware file give this way a try also.
But the mp3 player needs to be in recovery mode whilst doing this

if this still dont work then try a different usb port failing this then their is a problem with either the cable or usb port or conection on mp3 check cable and connections at both ends make sure no dirt or paper is stuck in mp3 end ok

Let me know what happens ok

Apr 09, 2008 | SanDisk Sansa e250 MP3 Player

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