Question about Office Equipment & Supplies
I keep getting a message that says: "Cartridge Error: Replace cartridge on left." I've replaced BOTH cartridges, to no avail. I spent an hour with the HP Chatline Tech and went through the routine of power off, press this and that, clean the cartridges and receptacles, etc.--to no avail. Upshot was an offer to buy upgrade. Any thing else to try other than buying a new printer?
Well..did the printer cartridges come from HP?
Posted on May 23, 2008
These types of severe cartridge errors (i.e. refer
to documentation, incompatible cartridges, print cartridge(s) problem etc.)
typically indicate the internal micro-electronics of the HP 92-99 cartridge
are damaged. The cartridges electrical wire runs at rear and lower side of the
ink cartridge, are very delicate and are somewhat susceptible to ink attack over
time, which can lead to premature failures. In addition, the older the
cartridge the higher the chance of an internal electrical failure. I
suggest you first run a Tap 41 diagnostic test to check cartridges electrical
health (this is a forced test).
For the HP OJ 6210/6310/7310 it is possible to confirm the HP 92-99 ink cartridges electrical health by running the Tap 41 diagnostics test:
a. Load Letter -size paper into paper feed tray.
b. Press the * and # keys simultaneously.
c. Enter 124 (or 123 on some models) at keypad.
d. Use the arrow keys to navigate to the System Menu. Select Ok.
e. Use the arrow keys to navigate to the print-mech tap test menu. Select Ok. LCD screen should display code = 0.
f. Use the arrow keys to enter code = 41 (or just enter 41 on keypad). Select Ok. The Tap 41 diagnostic test pattern should begin to print. Refer to video below on how to generally analyze printed diagnostic pattern (HP 98 cartridge is similar to the HP 901 though the number of black & color nozzles is different; the HP 92/94/96/98 is technically the same as the HP 74 black ink cartridge). See Note below.
REFERENCE ONLY: HP Officejet J4500-J4600 Printer Tap 41 Diagnostics -HP 901 Incompatible Print Cartridges (HP OJ6200-6300 printers use similar service menu access):
NOTE: Providing the color cartridge is partially functioning the Tap 41 diagnostic test print will be printed (this is a forced service print test which is mainly used for the evaluation of ink cartridge electrical health. A good HP 93/95/97 color cartridge should display 600 good nozzles, while a good HP 92/94/96/98 black ink cartridge should show 672 good nozzles. Refer to video above on how to read the printout.
Visit www.Inkjet411.com for additional solutions or with other printer models.
Posted on May 02, 2013
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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1. Remove all cartridges and turn off printer
2. Unplug printer and wait one minute
3. hold down # and 9 while plugging power cord back in.
4. Wait a few seconds, then press the power button.
5. Display should read "Full Null Reset"
6 Only install color cartridge. Close cover
7. Wait for machine to ask for black cartridge, then open cover and install black cartridge.
8. Close cover
9. Alignment page should be printed automatically.
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