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HP 6310 Cartridge Error: Replace Cartridge

I keep getting a message that says: "Cartridge Error: Replace cartridge on left." I've replaced BOTH cartridges, to no avail. I spent an hour with the HP Chatline Tech and went through the routine of power off, press this and that, clean the cartridges and receptacles, etc.--to no avail. Upshot was an offer to buy upgrade. Any thing else to try other than buying a new printer?

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  • Anonymous Jul 06, 2008

    I was away for 3 weeks and when I turned everything on, I got the same message. I changed cartridges and the message continues.

  • chair girl May 01, 2009

    Help!  I have HP 6310 all-in-one.


    I have the same "replace cartridge" problem.   The cartridge is HP.  I have cleaned the contacts, but I still can't get it to work.   I may have to buy a new printer!!!

  • Anonymous May 22, 2009

    Same problem: replace cartridge and place it back. error keeps repeating

    Have not yet called the helpdesk, seems useless.

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Well..did the printer cartridges come from HP?

Posted on May 23, 2008

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These types of severe cartridge errors (i.e. refer to documentation, incompatible cartridges, print cartridge(s) problem etc.) typically indicate the internal micro-electronics of the HP 92-99 cartridge are damaged. The cartridges electrical wire runs at rear and lower side of the ink cartridge, are very delicate and are somewhat susceptible to ink attack over time, which can lead to premature failures. In addition, the older the cartridge the higher the chance of an internal electrical failure. I suggest you first run a Tap 41 diagnostic test to check cartridges electrical health (this is a forced test).
For the HP OJ 6210/6310/7310 it is possible to confirm the HP 92-99 ink cartridges electrical health by running the Tap 41 diagnostics test:
a. Load Letter -size paper into paper feed tray.
b. Press the * and # keys simultaneously.
c. Enter 124 (or 123 on some models) at keypad.
d. Use the arrow keys to navigate to the System Menu. Select Ok.
e. Use the arrow keys to navigate to the print-mech tap test menu. Select Ok. LCD screen should display code = 0.
f. Use the arrow keys to enter code = 41 (or just enter 41 on keypad). Select Ok. The Tap 41 diagnostic test pattern should begin to print. Refer to video below on how to generally analyze printed diagnostic pattern (HP 98 cartridge is similar to the HP 901 though the number of black & color nozzles is different; the HP 92/94/96/98 is technically the same as the HP 74 black ink cartridge). See Note below.
REFERENCE ONLY: HP Officejet J4500-J4600 Printer Tap 41 Diagnostics -HP 901 Incompatible Print Cartridges (HP OJ6200-6300 printers use similar service menu access):
http://www.youtube.com/watch?v=S6uATgXxQlE
NOTE: Providing the color cartridge is partially functioning the Tap 41 diagnostic test print will be printed (this is a forced service print test which is mainly used for the evaluation of ink cartridge electrical health. A good HP 93/95/97 color cartridge should display 600 good nozzles, while a good HP 92/94/96/98 black ink cartridge should show 672 good nozzles. Refer to video above on how to read the printout.
Visit www.Inkjet411.com for additional solutions or with other printer models.

Posted on May 02, 2013

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This worked for me. At least immediately. I hope it doesn't happen again.

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