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HP 6310 Cartridge Error: Replace Cartridge

I keep getting a message that says: "Cartridge Error: Replace cartridge on left." I've replaced BOTH cartridges, to no avail. I spent an hour with the HP Chatline Tech and went through the routine of power off, press this and that, clean the cartridges and receptacles, etc.--to no avail. Upshot was an offer to buy upgrade. Any thing else to try other than buying a new printer?

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  • Anonymous Jul 06, 2008

    I was away for 3 weeks and when I turned everything on, I got the same message. I changed cartridges and the message continues.

  • chair girl May 01, 2009

    Help!  I have HP 6310 all-in-one.

    I have the same "replace cartridge" problem.   The cartridge is HP.  I have cleaned the contacts, but I still can't get it to work.   I may have to buy a new printer!!!

  • Anonymous May 22, 2009

    Same problem: replace cartridge and place it back. error keeps repeating

    Have not yet called the helpdesk, seems useless.



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Well..did the printer cartridges come from HP?

Posted on May 23, 2008

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These types of severe cartridge errors (i.e. refer to documentation, incompatible cartridges, print cartridge(s) problem etc.) typically indicate the internal micro-electronics of the HP 92-99 cartridge are damaged. The cartridges electrical wire runs at rear and lower side of the ink cartridge, are very delicate and are somewhat susceptible to ink attack over time, which can lead to premature failures. In addition, the older the cartridge the higher the chance of an internal electrical failure. I suggest you first run a Tap 41 diagnostic test to check cartridges electrical health (this is a forced test).
For the HP OJ 6210/6310/7310 it is possible to confirm the HP 92-99 ink cartridges electrical health by running the Tap 41 diagnostics test:
a. Load Letter -size paper into paper feed tray.
b. Press the * and # keys simultaneously.
c. Enter 124 (or 123 on some models) at keypad.
d. Use the arrow keys to navigate to the System Menu. Select Ok.
e. Use the arrow keys to navigate to the print-mech tap test menu. Select Ok. LCD screen should display code = 0.
f. Use the arrow keys to enter code = 41 (or just enter 41 on keypad). Select Ok. The Tap 41 diagnostic test pattern should begin to print. Refer to video below on how to generally analyze printed diagnostic pattern (HP 98 cartridge is similar to the HP 901 though the number of black & color nozzles is different; the HP 92/94/96/98 is technically the same as the HP 74 black ink cartridge). See Note below.
REFERENCE ONLY: HP Officejet J4500-J4600 Printer Tap 41 Diagnostics -HP 901 Incompatible Print Cartridges (HP OJ6200-6300 printers use similar service menu access):
NOTE: Providing the color cartridge is partially functioning the Tap 41 diagnostic test print will be printed (this is a forced service print test which is mainly used for the evaluation of ink cartridge electrical health. A good HP 93/95/97 color cartridge should display 600 good nozzles, while a good HP 92/94/96/98 black ink cartridge should show 672 good nozzles. Refer to video above on how to read the printout.
Visit for additional solutions or with other printer models.

Posted on May 02, 2013


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We are getting a error message on my HP Office Jet 6310xi All in One printer saying: Cartridge error, Cartridfe on left must be repplaced. but we already replaced it...

pull the cartridge out and check the bottom, if it has a gob of ink it will do this. get a paper towel

and some alcohol, preferably denatured alcohol, put some of the alcohol on the paper towel.

get the cartridge and press down on the alcohol towel , press lightly several times until the bottom of

the cartridge is clean, don,t rub across it. the area is very delicate. once clean set the cartridge aside

and let it dry off for at least ten minutes. once dry, re-insert the cartridge, your printer will reset

itself and go back to normal. good luck!

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Hello, just today my printer (HP Officejet 6310 All-In-One InkJet Printer) showed an error saying , "Cartridge Error: Cartridge in the left must be replaced. I put ink on both , just in case that was...

You need to decide upon a suitable replacement. HP recommends using their ink cartridges, but you can also choose to use a cartridge from a different brand. If you have a higher volume of prints, you may even consider refilling old cartridges to cut down on costs.

Remove the old cartridge by removing the main cover. The cartridge carriers will automatically move to the center. Press the top of the carriers to open the plastic lids covering the cartridges. Gently press down on the old cartridge and slide it out.

Install your new HP printer ink cartridge. Remove the blue protective strip from the contacts and place the cartridge in the carriers. Press down gently until the cartridge sits in its position. Replace the carrier lid and main printer cover. Restart the printer and take some test prints.

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Cartridge error: cartridge on the right is not

Black cartridge is incorrect or electrical failed.Replace black cartridge.

Nov 03, 2009 | HP Officejet 6310 All-In-One InkJet...

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For the HP 6310xi printer I almost always get a solid cartridge error-replace cartridge message after printing only a few (about 20-25)pages. Is there someway the cartridge can be reset on these remfg...

Ok well Rmfrg cartriges tend to have that problem . And no there is no way to reset the cartridge it has something to do with the print head electronics.

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HP Officejet 5510 error "Remove & check color cartridge

Re: OfficeJet 6310 Tricolor (93/95) Cartridge Stops Working After Replacing B/W (92) CartridgeOptions

04-26-201210:27 PM
1. Remove all cartridges and turn off printer
2. Unplug printer and wait one minute
3. hold down # and 9 while plugging power cord back in.
4. Wait a few seconds, then press the power button.
5. Display should read "Full Null Reset"
6 Only install color cartridge. Close cover
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HP Officejet 6310 All-in-One ''Cartridge Error: Cartridge on ...''

Hi for solution do this
First put out of the printer the Ink Cartriges then
press 4 + # + OK this send you a info menu
with the nav. Keys go to CHECKSUM FOR RELOCK DATA IMPUT press Ok 5 times . Then Go out there by pressing Cancell Button ant there you go if this dosnt work at the 1rs time you need 2 o 3 times more to ensure relock data ok
bye :)

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Hp 6310 Cartridge error

I contacted HP customer service and was given a solution that worked for this precise problem: "Using a clean, dry lint-free cloth (a coffee filter works well), wipe the cartridge contacts, from the top to the bottom. The contact area of the cartridge should be rubbed briskly to remove the waxy lubricant material from the gold contacts. The contacts inside the printer may also require cleaning. Using a clearn, dry, lint-free cloth, gently wipe the contacts, from the top to the bottom."

This worked for me. At least immediately. I hope it doesn't happen again.

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