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Optiflame the flame effect does not work, but mqakes a lot of noise.

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Heater not working but flame effect does


If you have opened the glass door you will see 2 switches and a rotating dial, thermostat. ! switch is heat, the 2nd is the flame effect. it is not serviceable to a consumer unless professionally trained.

Apr 28, 2016 | Dimplex DS5603 Heater

1 Answer

Dimplex dakota heater is working but flame effect is not its led I think not bulbs.


Says you can turn it on and off? Did you knock the switch?


Can I operate the flame effect on the fire without the heat?
All our Optiflame and Opti-myst fires can be operated on a flame-effect only setting, as can the flickering flame effect on our freestanding bar fires.

Is the flame effect expensive to run?
No, to run the flame effect involves powering light bulbs and a small electric motor and in most cases costs no more than a couple of pence an hour. Some of our fires have LED lamps fitted which are even more energy efficient.

Some have bulbs, some have LED.
Example calculations:
Using UK standard average price of electricity of 14p/kWh (source: Energy Saving Trust Feb 2015)
Optiflame LED flame effect only (eg Danesbury) = 0.1p every hour
Optiflame conventional bulb, effect only (eg Cheriton) = 2p every hour
Opti-myst, flame effect only (eg Oakhurst) = 3p every hour
Opti-V single screen = 0.5p every hour
2kW fan heater, on constantly (no thermostat) = 28p every hour

Optiflame lightbulbs for sale. Remove the coals and check for bulbs.
https://store.gdcgroup.co.uk/dimplex/products/index.htm?product_code=FP03022

Dec 23, 2015 | Dimplex Heaters

1 Answer

Fire was working fine, then flame effect stopped. Heater still works on both settings, but no flame effect. Tried new bulbs, but still no flame effects, any ideas?


If it is not the bulbs, it is often a melted switch or circuit board.
You can obtain technical support for your stove here:

Dimplex Technical specialists:
1-888-346-7539
Monday - Friday
8:00 a.m. - 4:30 p.m. EST

Jan 05, 2013 | Dimplex Compact Electric Flame Stove...

1 Answer

Flame effect electric fire loud clicking noise


You need a new synchronous motor. This is the small motor which turns the flame effect rod. They are notorious for becoming noisy.

Nov 06, 2012 | ACE Dimplex (r) Compact Electric Fireplace...

1 Answer

Flame does not flicke in my electric fireplace


if flame not flickering and you can see the globes lighting flame its the fan that moves the ribbons is faulty unless it has fuse to it which may have blown, but how the flame works is by globes lighting through ribbons that are moved by a fan to give a flicker effect unless its rotating glass wheel like some, that turn with the globes behind that give you a flickering effect its always better with electrical to have an electrician look if it was the globes yes that is an easy replace but to change a fan or rotating glass wheels

Nov 28, 2010 | ACE Dimplex (r) Compact Electric Fireplace...

1 Answer

Have a SHB 20LC Focal Point fire with Optiflame Elite that has the flame effect motor not working and requires a new motor as indicated by a technician, but he has said that he can not source a motor. Can...


I have exactly the same problem, light effect just went out tonight. Trying to work out if it is the motor or that little tiny cream box fixed to the terminals inside. If I take it out the lights come on. Just about to see if the motor is working, just that box that has gone.

Aug 05, 2010 | Dimplex Compact Electric Flame Stove...

1 Answer

Motor in dimplex fire/heater not turning


Hello. It could be possible that a piece or some of the foil that gives the flame effect has fallen down on the motor, that creates the heat. This could be causing the noise. I would not think this is an electrics problem.

I would ensure the electric fire is disconnected from any power supply and either open the heater myself or get a electrical specialist to have a look. Then you will see exactly what is happening. A piece of foil may be visible which is catching the motor.

If you decide to tackle the problem yourself write down how to put the heater back together as you take each part out. These parts would be covers etc. It can easily get confusing. That is important.

Feb 02, 2009 | ACE Dimplex (r) Compact Electric Fireplace...

1 Answer

Dimplex SHB20 Sherbourne Electric Stove -Flame Effect not working


Call Dimplex : 1-800-668-6663 ext: 358 they are kind and very helpful, they will send you arts to repair.

Jan 10, 2009 | Dimplex Compact Electric Flame Stove...

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