Question about Dimplex DS5598 Mid-Size Heater

Open Question

Optiflame the flame effect does not work, but mqakes a lot of noise.

Posted by on

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Dimplex dakota heater is working but flame effect is not its led I think not bulbs.


Says you can turn it on and off? Did you knock the switch?


Can I operate the flame effect on the fire without the heat?
All our Optiflame and Opti-myst fires can be operated on a flame-effect only setting, as can the flickering flame effect on our freestanding bar fires.

Is the flame effect expensive to run?
No, to run the flame effect involves powering light bulbs and a small electric motor and in most cases costs no more than a couple of pence an hour. Some of our fires have LED lamps fitted which are even more energy efficient.

Some have bulbs, some have LED.
Example calculations:
Using UK standard average price of electricity of 14p/kWh (source: Energy Saving Trust Feb 2015)
Optiflame LED flame effect only (eg Danesbury) = 0.1p every hour
Optiflame conventional bulb, effect only (eg Cheriton) = 2p every hour
Opti-myst, flame effect only (eg Oakhurst) = 3p every hour
Opti-V single screen = 0.5p every hour
2kW fan heater, on constantly (no thermostat) = 28p every hour

Optiflame lightbulbs for sale. Remove the coals and check for bulbs.
https://store.gdcgroup.co.uk/dimplex/products/index.htm?product_code=FP03022

Dec 23, 2015 | Dimplex Heating & Cooling

1 Answer

The flame effect quit working in my Brittany Electric Stove Heater, Model #BESBY-1500. How can I get a replacement flame effect?


Typically the flame effect is accomplished when a motor turns a rod with polished metal strips on it. The strips then reflect the light onto the back of the glass. The the rod rotates, the reflection moves giving the effect of the flames moving. If the lights work on your unit then the motor has most likely stopped. It would need to be replaced. A quick internet search turned up nothing for that company so you may need to go back to the store where you purchased the unit to get the part. Once you have the part, you will need to disassemble the unit. Some units are simple (like removing the fake logs) and some units are more involved (like removing access panels from the back or bottom).

Mar 10, 2014 | Vendor Development Group Inc Borgen...

1 Answer

Fire was working fine, then flame effect stopped. Heater still works on both settings, but no flame effect. Tried new bulbs, but still no flame effects, any ideas?


If it is not the bulbs, it is often a melted switch or circuit board.
You can obtain technical support for your stove here:

Dimplex Technical specialists:
1-888-346-7539
Monday - Friday
8:00 a.m. - 4:30 p.m. EST

Jan 05, 2013 | Dimplex Compact Electric Flame Stove...

1 Answer

Flame effect electric fire loud clicking noise


You need a new synchronous motor. This is the small motor which turns the flame effect rod. They are notorious for becoming noisy.

Nov 06, 2012 | ACE Dimplex (r) Compact Electric Fireplace...

1 Answer

Have a SHB 20LC Focal Point fire with Optiflame Elite that has the flame effect motor not working and requires a new motor as indicated by a technician, but he has said that he can not source a motor. Can...


I have exactly the same problem, light effect just went out tonight. Trying to work out if it is the motor or that little tiny cream box fixed to the terminals inside. If I take it out the lights come on. Just about to see if the motor is working, just that box that has gone.

Aug 05, 2010 | Dimplex Compact Electric Flame Stove...

1 Answer

Noisy optiflame motor on dimplex cheriton fire


If you are referring to the motor of the flame effect, these are called synchronous motors (commonly used in microwave turntables. Any syncronous motor should do as a replacement, but check whether you need a 12v model or a 240v model. This information should be found on the label on the back of the old motor.

Nov 30, 2009 | Dryers

1 Answer

Motor in dimplex fire/heater not turning


Hello. It could be possible that a piece or some of the foil that gives the flame effect has fallen down on the motor, that creates the heat. This could be causing the noise. I would not think this is an electrics problem.

I would ensure the electric fire is disconnected from any power supply and either open the heater myself or get a electrical specialist to have a look. Then you will see exactly what is happening. A piece of foil may be visible which is catching the motor.

If you decide to tackle the problem yourself write down how to put the heater back together as you take each part out. These parts would be covers etc. It can easily get confusing. That is important.

Feb 02, 2009 | ACE Dimplex (r) Compact Electric Fireplace...

Not finding what you are looking for?
Dimplex DS5598 Mid-Size Heater Logo

Related Topics:

135 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dimplex Heating & Cooling Experts

paulcarew

Level 3 Expert

2271 Answers

Iron
Iron

Level 3 Expert

3018 Answers

Mike Cairns
Mike Cairns

Level 3 Expert

3053 Answers

Are you a Dimplex Heating and Cooling Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...