Question about LG Xenon GR500 Cell Phone

3 Answers

Hi , When I turned my phone on this morning , ( LG xneon) it said enter pin code so i geussed all the codes I have ever used on that phone and none of them worked. Then it said enter PUK Code and I tried it again and it didnt work, Now it says on my screen when i turn it on theres a green sim card with a red arrow pointing to the right. How do i fix this ? I can not evan go to the Home Page or anything , and I can not recieve text messages nor Recieve Calls, Is the anyone who can please help Me??

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Unfortunately, you should use your puk code to unlock lg xenon when you forgot your password. Your step is corret by entering random number but when your phone asking for puk code you must insert puk code otherwise your sim will be blocked and can't be used again. Since your sim already blocked you can unlock lg phone by changing your sim card with new one.

Posted on Sep 29, 2011

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If you enter the wrong PUK code continuously, after 3 to 10 attempts usually, your SIM card will be PERMANENTLY AND PHYSICALLY DISABLED and becomes permanently useless.
You should have got the PUK code (specific to a SIM) from your Service Provider HelpDesk for free...
Your only option now is to order a replacement SIM, which will be at a preset fee.The new SIM card will also come with it own unique PUK code for situation where you entered the wrong SIM lock code too many times (3 attempst in general)...
Hope the information is useful and sorry for the bad news: I also learnt this the hard way like you! Vote for my explanation please.

Posted on Sep 27, 2010

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  • LG Master
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My friend, here is the answer to your problem ... Read this short article then follow its advice: http://en.wikipedia.org/wiki/PUK_code

NO one but your service provider can help you with this problem ... except of course, me who can tell you to read this short article.

Thanks for your interest in FixYa.com

Posted on Sep 27, 2010

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Posted on Jan 02, 2017

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Locking and Unlocking the Device: FOR LG CU 400
  1. From the standby screen, press Menu.
    pattlnk_11202006_1832-standby.jpg
  2. Scroll to and select Settings.
    pattlnk_11202006_1835-settings.jpg
  3. Scroll to and select Security.
    pattlnk_732006_2014-security.jpg
  4. Scroll to and select Lock Handset.
    pattlnk_732006_2015-lock.jpg
  5. Select desired option:
    • When Power On
    • When Smartchip Changed
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      pattlnk_732006_2015-lock1.jpg
  6. Enter the Security Code, press OK.
    NOTE: The default security code is 0000.
    pattlnk_732006_2016-lock2.jpg
Setting the PIN Code:
  1. From the standby screen, press Menu.
    pattlnk_11202006_1832-standby.jpg
  2. Scroll to and select Settings.
    pattlnk_11202006_1835-settings.jpg
  3. Scroll to and select PIN Code Request.
    pattlnk_732006_2018-set_pin.jpg
  4. Scroll to and select On.
    pattlnk_732006_2018-set_pin1.jpg
  5. Enter the PIN code, press OK.
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    pattlnk_732006_2019-set_pin2.jpg
Changing the Security Code:
  1. From the standby screen, press Menu.
    pattlnk_11202006_1832-standby.jpg
  2. Scroll to and select Settings.
    pattlnk_11202006_1835-settings.jpg
  3. Scroll to and select Change Codes.
    pattlnk_732006_2022-change_code.jpg
  4. Scroll to and select Security Code.
    pattlnk_732006_2022-change_code1.jpg
  5. Enter the current Security Code, press OK.
    NOTE: The default security code is 0000.
    pattlnk_732006_2023-change_code2.jpg
  6. Enter in the New security code, press OK.
    pattlnk_732006_2023-change_code3.jpg
  7. Confirm Security Code, press OK.
    pattlnk_732006_2023-change_code4.jpg

IMPORTANT: If the incorrect lock code is entered more than 3 times the phone will display "ENTER PUK". If this message is displayed contact Customer Care.

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