Question about KitchenAid Ice Cream Makers

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Hello. Approximately one year ago, we purchased a Kitchen Aid Ice Cream maker Model 5KICAOWH. For the last few months the bowl is leaking a blue liquid from the small depressed area at the bottom where the dash is secured when in operation. What could have caused this? Is there anything that can be done? We are disappointed with these developments since we immensely enjoyed our homemade ice cream treats. We are looking forward to hearing back from you. Sincerely, Barbara and Boas Link

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Hi.

That means that the sealing was allowing liquid getting inside the attachment gears, and now it is leaking lubricant from the ice cream attachment. I don't think that the unit can be repaired, the ice cream attachment is all in one block, and I have not seen any part being distributed.

This small appliances have 12 months factory warranty, call Kitchenaid after registering the appliance, you may still be able to validate the warranty. If warranty is gone, complain that the problem was due to factory defect and try to get a part exchange with reduced price on new replacement, or , since warranty expire recently, see if you can buy an extended service plan.

See: Customer Care

Posted on Sep 27, 2010

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