Question about Whirlpool Washing Machines
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Posted on Jan 02, 2017
How to replace Whirlpool/Kenmore washer
dual action agitator ratchet ‘dogs’, kit # 285770
Tools needed: Screwdriver, 3/8" drive ratchet wrench, 7/16" socket (older models), 3/8" drive to 1/2" adapter (newer models), long 3/8" drive extension, small amt liquid detergent
1) Pry the agitator cap off by inserting a screwdriver into the cap’s notch
2) Pull the inner cap (if present) off – most Whirlpool machines use this inner cap, with a handle, to gain access to the center bolt
3) Remove the bolt in the center of the agitator
(Earlier models used a 7/16" hex-head steel bolt)
(Recent models use a 1/2" square drive plastic nut – use a 3/8" X 1/2" ratchet adapter)
4) On older models, grasp the bottom portion of the agitator and pull the entire ***’y off.
(Recent models allow just the top portion’s removal to access these ‘dogs’)
5) Older models – place the agitator on the floor, and, standing carefully on the bottom portion, pull the top half off. Turn it over, and the dogs will be accessible for replacement.
6) Newer model dogs can be replaced once the ratchet ***’y is removed. There are several versions currently in use, but most can be replaced without removing the bottom agitator half. All‘4-dog’versions use the 285770 kit, regardless of the cam ***’y style. (Older agitators, rarely seen now, used a pair of 2 larger dogs, which are a different part number)
7) On older versions, be careful to align the two tabs when inserting the upper ***’y back onto the agitator bottom half. When these are aligned, they will friction-fit the two halves together, making it easier to reinstall the ***’y. Handle it only by the bottom half to prevent pulling the top half off when reinstalling.
8) Lightly lubricate the agitator cap’s rubber gasket using a bit of dishwasher detergent, and push it back into place. (On the Whirlpools with an inner cap, lube that cap’s o-ring too – makes it easier to snap into place)
9) Reach around and pat yourself on the back! You just saved at least $75.00!
Posted on Dec 31, 2008
If you have not taken the exterior washer casing off, the first steps will explain how to accomplish this:
1. Unplug washing machine.
2. Remove console. This can be accomplished in one of two ways depending on which type of console you have.
a. If the console has removable end caps, the caps lift off by prying on the top from the back of the washer. The cap will pull off towards you as you are facing the unit from the front of the washer. There will be a screw under each end cap that you will need to remove.
b. If the console does not have removable end caps, you will need to slide a putty knife under the front corner of each side and push in while lifting up. There is a retaining clip under each side that has to be released.
3. Once the console has been released it will lift up and fold back over the back of the washer in its resting position. Use care not to stress the small plastic hinges that hold it on. They can break easily.
4. Under the console will be two large brass colored clips. Take a large flat blade screwdriver and place it in the groove of the clip on the washer top. With the screwdriver firmly in the groove, push away from you towards the back of the washer. This will release the clips.
5. Disconnect the lid switch connector plug. This is the white colored plug on the washer top under the console.
6. Remove the washer casing. Open the lid of the washer. Using one hand, grip under the front rim of the washer opening. Do not grab the wash tub, just the casing. Tilt the washer case from the back first towards you, slide forward slightly, and then lift up. The entire case comes off exposing the wash tub and components.
Once the casing is removed, you should have full access the the washer interior components. Since you have mentioned you taken the "internal post" off (I'm assuming this is your agitator), I will spare the steps in involved in accomplishing that task.
Next, follow these series of steps:
1. Remove the tub ring. This is the cylindrical donut shaped ring attached to the top of the wash tub. This ring needs to be removed in order to accommodate the removal of the inner spin basket. The tub ring comes off by placing a screwdriver under the series of the tabs that hold it in place and GENTLY prying them up until they release. Be careful not to break off the tabs, or crack the wash tub.
2. Remove the spanner nut that is under the agitator. This holds the inner spin basket to center post.
3. With the spanner nut removed, the spin basket should lift straight up and out. Sometimes the basket will stick to the center-post and may required some "coaxing" to get it free. This can be accomplished by grabbing the rim of the spin basket and prying up on one side, then the other, in an attempt to rock the basket side to side.
Searspartsdirect.com has excellent exploded view diagrams that you can use as a reference. Simply type in your model number and look under the "Agitator, Basket and Tub" heading. The tub ring gasket, I mention below, is listed as item 6. Appliancepartspros.com also has these same drawings.
Some things to consider:
If you remove the tub ring, it is recommended that you replace the seal on the ring before reassembly. Once the tub seal is broken, it can leak if the seal is not replaced.
When reinstalling the exterior cabinet, follow these steps:
1. Re-install washer case. With the lid of the washer open, place grasp case under front rim and place it on the washer frame. While looking down through the washer lid opening, make sure the front lip of the case is placed UNDER the washer frame and rocked back onto the frame to ensure that the small cleats on the frame fit into the slotted grooves on the washer case base. If you do not get the case seated correctly it will rattle and vibrate while the washer is in operation.
2. Make the back of the washer fits into the washer casing on each side and reinsert the brass clips. Place the clip into the slot on the back of the washer first, and then forcefully push it into the opening on top of the washer. It will snap back into to place.
3. REINSTALL LID SWITCH CONNECTOR. It is easy to forget. If you do not reconnect it, the washer will not work correctly.
4. Reinstall console.
If you have questions, or need further assistance, please let me know. I hope this helps you.
PS What is the reason for removing the spin basket? Anything else I can help you with?
Posted on Jan 17, 2009
go to www.repairclinic.com enter model number and the first part you see may be the culprit. This part is located between the transmission and the motor. To see if it is broken you'll need to tilt it back enough so that you can take out the pump and the motor each individually and if any of the six finger look things are broken replace the part. My in-laws had this problem and now i'm the fav in-law. By the way it's an easy task.
Posted on Apr 06, 2009
If it does not drain, I'd check the water pump first (for an obstruction - I found a sock in my pump and that fixed my problem) ... see this video - the top is getting to the WM drive shaft (transmission), but it shows you how to remove the pump first: http://www.youtube.com/watch?v=WLPGs2UMUJc&feature=related
If it does drain ... Is it just the TOP part of the agitator not working, or the whole thing (agitator is in 2 parts)? If just the TOP, you probably just need new "dogs" (agitator dogs). Check this out:
http://www.youtube.com/watch?v=V5wIN1J70-Y ... it shows you what to do.
If it is the whole agitator that is stuck, that video will show you how to remove it (remove a single bolt) and you can see if there is an obstruction keep the agitator from moving.
If there's no obstruction or the water pump isn't stuck, you might be looking at a new drive/transmission = expensive. Good luck
Posted on Jul 02, 2009
Hi, Do you know if the lower half of the agitator is working? THere is a dog kit that might need replaced in the agitator to get the top half to work. If neither half agitates, there is probably a transmission issue. Start the washer with no laundry in it and see if either sections of the agitator work.
I hope this helps you.
Posted on Jul 02, 2009
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