Question about KitchenAid Ice Cream Makers

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Hello, I have a Kitchen aid ice cream maker Model 5KICAOWH for approximately 1 year. Since about 3 months, the bowl is leaking blue liquid from within the small depressed area where the dash resides at the bottom. What could have caused this? Is there anything that can be done to fix it? Otherwise we have enjoyed our homemade ice-cream very much and are disappointed with these developments. I hope that you can help and I am looking forward to your advice. Thanks, Barbara Link

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Posted on Jan 02, 2017

ginko
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SOURCE: Hello. Approximately one year

Hi.

That means that the sealing was allowing liquid getting inside the attachment gears, and now it is leaking lubricant from the ice cream attachment. I don't think that the unit can be repaired, the ice cream attachment is all in one block, and I have not seen any part being distributed.

This small appliances have 12 months factory warranty, call Kitchenaid after registering the appliance, you may still be able to validate the warranty. If warranty is gone, complain that the problem was due to factory defect and try to get a part exchange with reduced price on new replacement, or , since warranty expire recently, see if you can buy an extended service plan.

See: Customer Care

Posted on Sep 27, 2010

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