I updated my tomtom via computer using their software , it put on a newer version tomtom on it and hence the sound started to work, but shortly after it would not startup again- reset is no longer working....who would have thought youd get such technical probs with the device manufactured by tomtom being the leader in its field.
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not much to do with that unit, check with a volt meter to verify that power is present at the plug cord charging, if all your efforts fail and the unit is dead your trouble is in the unit itself, this unit is not serviceable by any one other than one with knowledge and equipment to repair this unit, check for warranty if not obtain a new one,,,?Sorry
First check the charger connection. If an alternative charger is available test different chargers.
If the Tomtom is starting, then try first resetting your TomTom.
To reset the TomTom follow the instructions on TomTom website, clicking here: TomTom, portable GPS car navigation systems - Factory reset . If the Nav is still freezing or is dead after reset, then there is an internal fault. In both situations the alternatives are going to a TomTom shop or calling the TomTom service number listed on manual and following the instructions given by their representatives. If the unit is completely dead, as a first thing better going to a TomTom shop and asking to test a different charger. The charger can also be tested at home using a multimeter on charger connector. Regards.
you can reset the unit by removing it from the cradle and using a
straightened paper clip in the reset hole on the unit's bottom
go to tomtom website ----> support ---->Select your product ----> Select your model --->Your question is about: select 'How to' Questions then below look for "How to soft-reset my navigation device" click on it.Select your device from the list below to see how to reset it
A good place to start is a reset.
-Make sure the battery is charged completely (charge for two hours to be sure)
-remove the SD card, if you use one
-hold down the reset button with a pen for at least 15 seconds
-release the reset button and hold down the on/off button for at least 5 seconds.
-replace the SD card
If that doesnt work:
Make sure you have the latest software for the device by using TomTom Home. Sometimes just updating the software will kick it into gear, so to speak.
And lastly, if it is just dead, contact TomTom customer care and they will repair or replace it for you. Before you call them make sure you have a TomTom account. To register:https://www.tomtom.com/myTomTom/myProfile/
Hope this helps!