Question about Kensington ValuMouse Scroll (19420)

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My mouse is not connecting to my computer. it has been working for th epast month. btu now it is just undetectable and it fails to install to my computer.

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Please try this mouse to another system to cofirm if the hardware is detected . If not the mouse is faulty.
If it works then check your input ports , reinstall drivers, insert back the mouse after resetting your PC to a earlier restore point.

Posted on Sep 27, 2010

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Posted on Jan 02, 2017

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I think this will help.
A USB Connector has 4 terminals.The two terminals at the ends are to supply 5 Volts. The middle two are for data transfer.
viscamtech_13.jpg

If the terminals at the end are OK the device will get power (5V). Then the computer can detect something was attached. But if one of the middle terminals are damaged, your computer cannot recognize the device.
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so to answer your question yes any wireless mouse or keyboard will work with any computer as long as your usb ports are working,

you should have no problems as long as you follow the installation instructions that come with the mouse, follow those and you will be up and running in no time, just remember you need to change the batteries every 6 to 12 months to ensure it keeps working at its best.

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Some operating systems will not read a certain peripheral or device like a mouse or keyboard, camera. You may need to download a driver from the Logitech website. Make sure that when you plug in the USb reader which reads the signal from the keyboard and communicates with the PC , make sure that when you plug it in the PC will acknowledge it, " A device has been detected message will appear and it should install succesful if it says device failed or an error message appears then you have to reinstall the device driver. Try that and see what happens. Also check through the Device Manager window and see if there are any yellow flags.if you see one then you have an undetected device read by ur pc. Sometimes you have to try other keyboards but it should work for you, most keyboards install no problem.

Good luck.

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YOU MUST HAVE YOUR PLAYER PLUGGED INTO THE PC WHEN YOU DO WHAT'S BELOW, AS YOU NEED IT TO APPEAR IN PORTABLE DEVICES

To Get To Device Manager Quickly - Highlight My Computer On Desktop/Right Mouse & Choose Properties/Choose Hardware At Top/Then Select Device Manager/Then Portable Devices/Highlight Your Player & Right Mouse Then Choose Uninstall/Exit Device Manager/Disconnect Your Player/Them Restart Computer..../When The Computers Ready Try Connecting Your Player Again It Should Work?

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1 Answer

I bought a new computer but failed with th is keyboard wont work anything what is the problems?


Hello,

Please try use another keyboard and please check the keyboard connection maybe interchange with the mouse or not maybe keyboard defective.

may this help. if not solve you need not rate and notify me so that i can give you more solution. thank you, melnavz

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