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Hi, I had purchaed a Samsung double door fridge model RT77KBTS 570 Ltrs on 06 Aug 2010. The fridge was delivered to me with a dent on the lower door and I had mentioned this in the delivery chalaan. When the service engineer visited me on 09 Aug, he inspected the fridge and endorsed a similar remark in the inspection form and promised that the door will be replaced. Since 09 Aug 2010, I have lodged repeated complaints (on 17 Aug; 06 Sept; 17 Sept; 27 Sept) but no one seems to be bothered in addressing the complaint number 8404128796. I am deelpy disappointed and astonished at the Samsung Service Center response. Is there somebody who can address this issue on priority or is that the promise of service and customer satisfaction by Samsung is just lip service? Hoping to hear from someone. Regards Col M Sehgal NOIDA, India

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6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017

SOURCE: Poor after sales service from Sansui

I am in th same boat. I tried to extract some useful contact info
from their global website, http://www.sansui-global.com. There
you will find the "World wide Distribution Network" link. Apparently, Sansui is represented by Vidoecon in India, and the products are manufactured in the Videocon plant in noida (?).

The BIG Problem is that Videocon represents 18 popular
brands (except a few like Sony, Sharp etc..) and enjoys 80%
of the TV market. They are the monopoly. PASS THIS WORD TO EVERYONE WHO WANTS TO BUY A NEW TV OR ANY OTHER CONSUMER EQUIPMENT

THEY ARE THE former DOT(currently BSNL) in present day India. A BIG MONOPOLY.

The page gives out the contact for distributor as

Videocon Industries Limited,
C-6 Ashok Steel compound,
CST Road,
Santacruz East Mumbai 400098, India
(91) 22 - 2652 8826
(91) 22 - 2652 6768

Try calling them, or write an email or speak to
anilkhera@sansuimail.com

See what happens. Pls. remember to keep the telephone bill,
email copy and approach the consumer court with evidences.

Pursue TV channel to air all there as a documentary. You are not afraid of TV cameras, are you ?

Good luck

Posted on May 26, 2008

SOURCE: Blinking temperature control

hi
this refrigerator having problem related with defrost cycle.fridge is able to defrost after period.please check it as follows
there is timer box located behind the fridge near to compressor with white color knob.attach the clamp meter on one wire of main cord,check current drawn by fridge when comp.is running.turn the timer knob clockwise to hear big tick sound where the comp.will stop,check the current in meter which should be 0.6amp.if it is not showing then there is problem with bimetal or heater which is inside the frizer

Posted on Jun 01, 2008

  • 62 Answers

SOURCE: Interior Lights "ON" With Doors Closed

If you have a Sears model with the model number beginning with 795 the unit was built bt LG. You can check with LG. However, if you have the problem with the interior light staying on, LG and Sears will honor that problem as a warranty call going back 3 years. No cost to you. call Sears and arrange the call.

Posted on Aug 30, 2008

projdoc
  • 2236 Answers

SOURCE: Cooling system of my LG frostfree refrigerator is

5 reasons for fridge and/or freezer getting warm: 1- the evaporator coils are icing up and won?t let air circulate. 2- the evaporator fan is not working to circulate air. 3- there is no refrigerant in the system. 4- no power to fridge or compressor. 5- the condenser coils have no air circulation check under the fridge behind the vent. if it is too dusty or the fan isn?t working, it is not getting enough airflow to cool down. replace fan and/or vacuum out the dust. if there is no power to the fridge, the light will be off. if the compressor is not running, there is a defrost timer that cuts the power temporarily to the compressor to melt ice on the coils. it?s located under the fridge behind the bottom vent. If the timer is off and the compressor is not going, the compressor or the main board is bad and needs replacing. there is also a temperature sensor on the evaporator coils that tells the defrost coil to turn on and when to turn off. if the defrost timer is on but the coil is not heating up, replace the sensor. if it still won?t heat up, it?s the timer or the coil. the easiest way to tell if there is no refrigerant- the freezer wall is warm and the compressor is loud. if there is no refrigerant, it may be more cost effective to replace the fridge. if you feel no air coming from the freezer vent, the fan needs replacing. If you feel air moving in the freezer but not the fridge, the channel from freezer to fridge is blocked. if the freezer has air and the rear freezer wall has frost on it, the evaporator coils are iced up and need defrosting. causes: 1. low refrigerant 2. no fan 3. too much humid air in fridge/freezer due to door open or bad door seals 4. the condensate drain tube is clogged if the seal around the door is ripped or not completely sealing, or there is condensation at the bottom or the walls of the fridge, replace the seal(s). no air, no fan. Replace if the refrigerant is low, it just needs a top off. but you need to be certified by the epa to move refrigerant, so get a professional. defrost solutions: unplug the fridge. remove the wall of the freezer that is frosted/icing up. use a hair dryer to melt the ice. do not get too close. you will see a drain under the evaporator coil. make sure it is not blocked. the water should run freely to a condensate pan under the fridge that evaporates the condensation with the hot line from the compressor. once the coil is free of ice, frost, and water, replace the panel and repair any of the problems that caused the icing up. plug the fridge in and turn it on. If it frosts up within a week, there is still an issue that not been taken care of.

Posted on Aug 26, 2009

  • 1 Answer

SOURCE: Service light is blinking & code 06 EC flashes on Sub Zero 650

Turned the breaker off to the fridge for 15 minutes and turned it back on.

Posted on Jan 03, 2010

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