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Hi my son has broken the screen on his laptop it is only 5 months old so want to be able to keep 5 year warranty on it..... what is the best way to go from here ..... and who are authorited to fix it thankz toni

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The Hardware Warranty on any computer would cover only defects and failures in the Hardware due to workmanship or manufacture. The Hardware Warranty will not cover anything that gets broken due to user interaction on the computer.
Hence, the Hardware Warranty will not cover any part that a user of a computer breaks (either intentionally or unintentionally).
I understand that your laptop is a Toshiba.
Just to let you know, Dell offers a Complete Care warranty over and above the normal Hardware Warranty, in orde to cover unintentional damage to a computer.
But, in your case, to be honest, I do not think the breakage to the laptop or any part of the laptop would be covered under the normal Hardware Warranty.
But please get in touch with Toshiba support (800) 457-7777 (toll-free) or (949) 859-4273 (I am presuming that you are in the US) and get things clarified :-
http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/navShell.jsp?cf=su_contact&pf=true

Posted on Sep 27, 2010

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