Question about Canon CanoScan N656U Flatbed Scanner

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Have canoscan flatbed scanner, used for years, no problems. suddenlly it won't scan, and I get a message that reads: "release lock switch, detach cable and reconnect. close the scanner driver." The lock switch is not on and has not been on for years. I don't know how to close the scanner driver and don't know why I'm being asked to do so. I downloaded just today an up to date driver for the scanner from the canon site, but it didn't do any good. I'm still getting the message. I checked on internet. Others have experienced this same problem. My scanner makes sounds when I plug it into the computer, so I know it's operable but the program won't allow me to scan anything. Should I delete whole software caere omnipage pro program and reinstall everything and see if that works? It's so strange this scanner has been fine for years and suddenly it won't scan, though I'm convinced there's nothing wrong with the scanner itself as it makes the usual sounds when the USB cable is inserted into computer but Omnipage program won't even allow me to click on the button that says scan page--it's grayed out.

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What does the message read?

Posted on Oct 18, 2010

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