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have a 30 GB Zune that crashed today while I was using it; all you need to do is press all the buttons on the front of the player for around ten seconds or so, and the logo will come onto the screen and the player will reboot. I believe the black screen means the Zune has crashed for some reason, but this method worked for me, so give it a try. (Mind you as well that I had it plugged into the computer at the time as well when I did this. But now it works just fine for me.)
you need to download the zune software from microsoft. I believe it is called zune marketplace. The interface is a little cumbersome but straight forward enough. Zune's will not work on Windows Media Player. Microsoft is trying to compete with I-tunes on this with their Zune marketplace. Like I said a lot of flash on it but not a lot of substance with the software, but you have to use it to get your media on your player.
Three weeks, sounds like it is under warranty..(take it back to where you bought it, and get an IPod)..I have one that I now have had for 13 months...just out of warranty....and I am having the same problem....