Question about Ectaco jetBook

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Plugging in the USB cable to connect Ectaco jetBook to the laptop and the computer does not recognize the jetBook

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  • amalinsk Sep 28, 2010

    Thanks, but how do I download and install from my computer if I cannot get my computer to recognize the USB cable. It also does not seem to recognize my SD card. Is there a way to download straight from the jetBook itself? Thanks.

  • amalinsk Sep 28, 2010

    yes thanks I will do that. The only thing that I don't know how to do is step 1 which states to backup all of the info on the jetbook including books/pictures, etc... Is there a feature on the jetBook to do that and if not, then what would I use if I can't transfer anything via USB cable. Do I need to back things up because during the firmware upgrade everything on the jetBook is lost???

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Hi!!
Download and install the driver from the Ectaco jetBook site and you'll be OK.
Don't forget to rate this post!!

Posted on Sep 28, 2010

  • Rene J Solis Sep 28, 2010

    Try updating your firmware here is the link http://www.jetbook.net/upgrade.php , if still your PC do not recognize the jetBook, try your jetBook on another computer, it it recognizes it, then you have a driver issue on your computer, most of the time, this is due to other hardware already installed on the computer like cameras, scanners and webcams. Good Luck!

  • Rene J Solis Sep 28, 2010

    They always say that as a precaution, they do not want to be liable if you loose important information. You mentioned that the memory card did not work right ?? So I guess you have to take the chance. If your info where going to be erased, they will specifically give you notice of it. Good Luck!

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Posted on Jan 02, 2017

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You can download and print the instruction manual in PDF format by clicking this link.

Adobe PDF Reader is required to view this manual. Download Adobe Reader

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Cannot connect to computer


FIRST OF ALL, NEVER EVER PLUG IT INTO THE COMPUTER WHILE ITS ON. ALWAYS TURN THE PHONE OFF BEFORE HAND. AS FAR AS YOUR COMPUTER NOT RECOGNIZING THE USB CABLE, IT MAY ACTUALLY BE YOUR COMPUTER. AFTER ALL IF IT WAS THE CABLE, YOUR PHONE WOULDN'T CHARGE SINCE IT IS THE SAME CABLE FOR CHARGING AND USB CONNECTIONS. MY COMPUTER HAS HAD TROUBLE SEVERAL TIMES WHEN PLUGGING IN NEW OR DIFFERENT DEVICES INTO THE PORT. TO CHECK THE USB PORT ON YOUR COMPUTER.... GO TO CONTROL PANEL, THEN DEVICE MANAGER. DOUBLE CLICK UNIVERSAL SERIAL BUS CONTROLLERS. IF ANY OF THEM ARENT WORKING PROPERLY THERE WILL BE A YELLOW TRIANGLE WITH AN EXCLAMTION POINT BESIDE THE UNFUNCTIONING USB. IF IT IS NOT FUNCTIONING YOU WILL HAVE TO UPDATE THE DRIVER. IF YOUR PORTS, DRIVERS ETC DONT SHOW THE YELLOW TRIANGLE, THEY ARE WORKING. TRY PLUGGING THE PHONE INTO A DIFFERENT PORT UNTIL YOU FIND ONE THAT WILL ACCEPT IT. I HAVE A LAPTOP AND MY PHONE ISNT RECOGNIZED IN THE SAME USB PORT (ON THE RIGHT SIDE OF THE COMPUTER) THAT I USE FOR MY PRINTER. I USE A DIFFERENT PORT FOR MY CELL PHONE. IF YOUR COMPUTER IS OLDER , THE USB PORT MAY NOT BE HIGH SPEED. OLDER COMPUTERS HAVE USB PORTS WITH A SPEED OF 1x OR A MIX OF PORTS WITH 1x AND 2.O (2.0 IS HIGHSPEED 1x IS NOT). I HOPE THIS HELPS!!!

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