This has been a great work-horse printer, but at the moment is not much more than a 70 lb doorstop. I'd like to get this thing working again but nobody I can find locally repairs these printers. So I thought I'd try my hand at fixing it myself.
I'm getting a dark smear down the right side of every page. I've replaced the drum twice, and have replaced all toner cartridges. I've pulled out the cleaning rod and replaced the pad. I even vacuumed all the surfaces I could find to clean inside the printer and still no luck. Any idea what I can try next?
It Sounds like you may have damaged, or in some way stained the Fuser Roller.
The roller is situated on the top of the unit under the smaller opening flap towards the rear. release the blue levers and examine the surface of the orange roller, chances are the roller is marked.
New Fuser units are available from a number of UK sources but are pricey at around £100 (100k copies per unit).
The other possible cause is if you are using a refilled black toner cartridge. Dell toner units don;t like being refilled more than 3-4 Times and often leave a "ghost" mark on the page. try a new dell toner in the unit and see if ithat helps.
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Based on the Media weight for a HP Deskjet 9300 The Main Tray can support up to 36 lb bond. The Manual Tray in the Back can support up to 70 lb bond via a single sheet. You must check the weight of the thick paper you are using to make sure your using the correct weight.
Handle a variety of business needs. Spend less time loading paper with an input capacity of up to 375 sheets. A 125-sheet multipurpose tray and a 250-sheet paper tray offer easy access to a variety of paper finishes, sizes, and types, including labels and envelopes, at weights of up to 47 lb (177 g/m2) and HP laser glossy and photo papers up to 70 lb (220 g/m2).1
1. The weight of your paper exceeds the recommended paper weight for your printer. 2. The inside of your printer needs to be cleaned. 3. The toner cartridge is empty and needs to be replaced.
To correct this problem, try the following steps in order. Between each step, close the printer or make sure it's closed, turn it on, and then print a test page to see if the problem has been corrected.
1. Use only the recommended weight paper for your printer. Samsung recommends the following paper weights: 16 to 24 lb. (60 to 90 g/m2) for the main paper tray with multi-page feeding and 16 to 43 lb. (60 to 163 g/m2) for the manual tray and for the tray with single page feeding. 2. Clean the inside of your machine with a moist cloth to remove any dust or dirt inside. Note: DO NOT spray water directly into the printer. Spray the water on a cloth, and then use the cloth to clean the inside of the printer. 3. Replace the toner cartridge.
There is something on your scan glass that is blocking the light. If you open your ADF ( where you put the paper in to scan) like you are removing a jam there will be a long piece of glass. If you look at that glass there is probably dirt, ink smear, or whiteout smear on it. Clean that glass and try to copy a page. This should fix your problem.
Hope this helps.
I ran the hp toolbox "cleaning" mode too and it did not help the problem at all. I still have a dark smear concentrated in the middle of the page, and ghost images repeated lighter all the way down the page.
See the manual. It looks as if 120g/m2 is the heaviest paper it can use:
"Set Type to correspond to the paper loaded in the tray from
which you want to print. This will let you get the best quality
printout. If not, print quality may not be acheived as you want.
Thin: Less than 19 lb (70 g/m2) thin paper.
Thick: 24 lb to 32 lb (90~120 g/m2) thick paper.
Cotton: 20 lb to 24 lb (75~90 g/m2) cotton paper such as Gilbert
25 % and Gilbert 100 %.
Plain Paper: Normal plain paper. Select this type if your printer is
monochrome and printing on the 16 lb (60 g/m2) cotton paper.
Recycled: 20 lb to 24 lb (75~90 g/m2) recycled paper.
Color Paper: 20 lb to 24 lb (75~90 g/m2) color-backgrounded