I HAD MY DC17 VAC FOR 3 YRS NOW NO PROBLEMS AT ALL, I REGULARLY CLEAN THE FILTER LIKE IT SAYS BUT LATELY I'VE NOTICE THAT THERE SEEMS TO BE A LOT MORE COLLECTION ON THE TOP OF THE FILTER WHEN I'M DONE VACUUMING. IT HAS ALSO STARTED THIS WEEK TO MAKE A VERY LOUD HUMMING TYPE NOISE WHILE RUNNING, I HAVE CHECKED FOR ALL POINTS FOR ANY BLOCK AND NOTHING AND NOW TODAY IT RUN A FEW MINUTES AND STOPS AUTOMATICALLY,IT WILL RESTART AFTER I LET IT SIT UNPLUGGED.WHATS UP WITH THIS THING, IT HAS BEEN GREAT AND NOT ABUSED TO HAVE PROBLEMS AFTER 3YRS????? I DON'T KNOW WHAT TO DO???

Question 1

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1answer

I can run my dc17 to clean my floors but when I put it upright to use the wand it turns off

I called Dyson and they walked me thru the process of making sure nothing was blocking the airflow and suction. Everything seemed fine (not blocked). We couldn't figure out anything on the phone and I was still having the same problem.

Trying to figure out the solution, I removed (entirely) the filter that you're supposed to clean every 6 months and ran the vacuum (I cleaned this filter 2 months ago). It worked! I cleaned the filter (again!) and let the vacuum run and it seemed fine.

I can understand why they won't instruct you to completely remove the filter but it would save a lot of time if they just had you check ALL the options.

I hope this helps!

Longmont Epoxy Garage Floors

Sep 10, 2013 • Dyson DC17 Animal Bagless Upright Cyclonic...

0helpful

1answer

Dosenot seem to clean the carpets as good as before, we have cleaned the filter and keep the canister cleaned. What else might it be; I bought it for the express purpose to clean animal hair off my...

Hi there,

I'm sorry to hear you're having difficulties with your DC17. This machine should have no problem dealing with animal hair, so if it doesn't seem to be picking up as well as usual, this may be due to a blockage. The easiest way to check for this is to follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=954&product=DC17-ANIMAL

Although I note you've already cleaned the filter, you may want to take a look at the video below to make sure you've washed it as recommended - in normal use, this should be done at least once every 3-6 months. Use cold water without detergent, and allow at least 24 hours for it to dry completely before replacing it.

This should resolve the issue, but if you're still concerned about your machine, please call us free on 1-866-693-9766 - or if you email your details to [email protected], someone will be in touch as soon as possible to provide assistance.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Feb 09, 2012 • Dyson DC17 Animal Bagless Upright Cyclonic...

0helpful

1answer

Dyson animal died while vacuuming and will not turn on now?

Hi there,

I'm sorry to hear you're having difficulties with your DC17. Your machine is equipped with a safety device which shuts the cleaner down to prevent overheating - this is often due to a blockage, or because the filter needs a wash.

The easiest way to check for and remove any blockages is to follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=954&product=DC17-ANIMAL

In normal use, the filter should be washed at least once every 3-6 months. I note you've already cleaned the filter, but you might want to watch the video below to check you've done so as recommended. Use cold water without detergent, and allow at least 24 hours for the filter to dry completely before replacing it.

This should resolve the issue, but for any further assistance or advice, please call us free on 1-866-693-9766, or email us at [email protected]

Best wishes,

Jack
Dyson Online Customer Support

Jan 16, 2012 • Dyson DC17 Animal Bagless Upright Cyclonic...

0helpful

1answer

Low suction

Hi Megan,

I'm sorry to hear you're having difficulties with your DC17. If it doesn't seem to be picking up as well as usual, you may have a blockage somewhere in the machine. To check for this, please follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=954&product=DC17-ANIMAL

Although I note you've already cleaned the filter, please see the video below to check you've done it correctly. In normal use, the filter should be washed at least once every 3-6 months in cold water. Don't use detergent, and allow at least 24 hours for it to dry completely before replacing it.

This should resolve your issue, but if you need any further assistance, please call us free on 1-866-693-9766, or email [email protected] so we can help.

Kind regards,

Jack
Dyson Online Customer Support

Dec 18, 2011 • Dyson DC17 Animal Bagless Upright Cyclonic...

2helpful

1answer

Why does my DC17 Animal vacuum keep shutting off?

Hi Emmeline,

I'm sorry to hear you're having difficulties with your DC17. From what you've described, it sounds as if the thermal cutout feature is shutting the machine down to prevent overheating. If you've already tried washing the filter and are still experiencing the issue, I'd encourage you stop using the cleaner and to contact us directly so we can help. You can call us free on 1866MYDYSON, or email [email protected]. We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Online Customer Support

Nov 16, 2011 • Dyson DC17 Animal Bagless Upright Cyclonic...

0helpful

1answer

Our Dyson has very poor suction when using the beater bar. Otherwise it seems to have good suction. The beater bar does rotated as normal. My husband has cleaned the filter and has looked along the line...

Hi there,

I'm sorry to hear you're having difficulties with your DC17. Although I note you've already checked for blockages, it's a good idea to follow the steps shown in our online Support guide to make sure everything is correct with the machine:

http://www.dyson.com/support/help.asp?article=954&product=DC17-ANIMAL

Please also check that the filter has been washed as shown in the video below - in normal use, this should be done at least once every 3-6 months. Use cold water without detergent, and allow at least 24 hours for the filter to dry completely before replacing it.

This should resolve the issue, but if you're still concerned, please get in touch with us directly so we can provide further assistance. You can call us free on 1866MYDYSON, or email [email protected].

Kind regards,

Jack
Dyson Online Customer Support

Nov 05, 2011 • Dyson DC17 Animal Bagless Upright Cyclonic...

3helpful

4answers

My Dyson DC17 is not keeping the suction very well. There seems to be a problem of some sort with the spot where the filter goes. The two years I owned it I rinsed it out every 6 months and it was clean....

Hi there,

Sorry to hear you're having difficulties with your DC17. You might find it helpful to check the cleaner for blockages, since these could affect performance and may mean the filter needs washing more often than usual. The easiest way to check for and remove any blockages is to follow the steps shown in our online guide:

http://www.dyson.com/support/help.asp?article=954&product=DC17-ANIMAL

It's also a good idea to take a look at the video linked below, which demonstrates the correct way to wash the filters. This should be done at least once every 3-6 months. Use cold water without detergents, and make sure it's totally dry before replacing it.

http://www.dyson.com/support/help.asp?article=1463&product=DC17-ANIMAL

Following these steps should allow you to resolve your issue without further assistance. However, if you're still concerned, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 1866MYDYSON - or if you email your details to [email protected], someone will be in contact as soon as possible.

Kind regards,

Jack
Dyson Online Customer Support

Aug 20, 2011 • Dyson DC17 Animal Bagless Upright Cyclonic...

0helpful

1answer

My Dyson DC17 is not keeping the suction very well. There seems to be a problem of some sort with the spot where the filter goes. The two years I owned it I rinsed it out every 6 months and it was clean....

Hi there,

Please see our reply to your previous question:

http://www.fixya.com/support/t10171010-dyson_dc17_not

Kind regards,

Jack
Dyson Online Customer Support

Aug 19, 2011 • Dyson DC17 Animal Bagless Upright Cyclonic...

0helpful

2answers

My dyson is 8months old now its lost suction the brush turns thats it.

Hi there,

Sorry to hear you're having difficulties with your DC17. If the cleaner doesn't seem to be performing as well as usual, you may need to wash the filters, and check for any obstructions. The easiest way to locate and remove any blockages is to follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=954&product=DC17-ANIMAL

Under normal use, the filters should be washed at least once every 3 months. The correct way to do this is shown in our video guide:

http://www.dyson.com/support/help.asp?article=1463&product=DC17-ANIMAL

Hopefully this should resolve your issue. However, if you've tried these steps and are still concerned, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and provide further assistance. You can call us free on 1866MYDYSON - or if you email your details to [email protected], someone will get back to you as soon as possible.

Kind regards,

Jack
Dyson Customer Service

Aug 09, 2011 • Dyson DC17 Animal Bagless Upright Cyclonic...

0helpful

1answer

Hair around belt area

Design flaw. You have to clean that out regularly :)

Mar 27, 2009 • Dyson DC17 Animal Bagless Upright Cyclonic...

Question 2

Etronix

Contributor 41 Answers
Posted on Sep 27, 2010

Etronix

Contributor

Joined: Sep 27, 2010

Answers

41

Questions

1

Helped

13460

Points

63

The vac is over heating. First, you should try a new filter. Also, keep in mind that after cleaning the filter, make sure that it fully dries. Using a wet or damp filter clogs it quickly. Second, turn the vac upside down and make sure that the roller is fully cleaned and free of hairs and strings. Afterwards, with the vac upside down, quickly power on and make sure that the roller spins and listen carefully for noise at the roller. There may be something stuck inside. If it doesn't spin, verify that the belt has not slipped off or broken.
Good luck.

Anonymous Sep 27, 2010

Already DID THESE THINGS??????? Already DID THESE THINGS???????
Etronix Sep 28, 2010

You indicated, "Already DID THESE THINGS", but what are the results? Does the roller spin freely? Is the noise at the bottom? It could be so many things. There could be something stuck near the motor, not easily visible. Or the motor blade could be somewhat jammed. One thing you could try is, remove the belt and try operating without the belt for a while. Make sure that the complete hose is free and clear. With the belt off, does the roller spin freely? Is the noise still present? Does it still turn off?

It really is hard to know without taking it apart. By taking it apart, you will know exactly what the
problem is. Yes, I know, it's easier said than done. Let me know how you make out.

Once again, good luck.

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I can run my dc17 to clean my floors but when I put it upright to use the wand it turns off

Dosenot seem to clean the carpets as good as before, we have cleaned the filter and keep the canister cleaned. What else might it be; I bought it for the express purpose to clean animal hair off my...

Dyson animal died while vacuuming and will not turn on now?

Low suction

Why does my DC17 Animal vacuum keep shutting off?

Our Dyson has very poor suction when using the beater bar. Otherwise it seems to have good suction. The beater bar does rotated as normal. My husband has cleaned the filter and has looked along the line...

My Dyson DC17 is not keeping the suction very well. There seems to be a problem of some sort with the spot where the filter goes. The two years I owned it I rinsed it out every 6 months and it was clean....

My Dyson DC17 is not keeping the suction very well. There seems to be a problem of some sort with the spot where the filter goes. The two years I owned it I rinsed it out every 6 months and it was clean....

My dyson is 8months old now its lost suction the brush turns thats it.

Hair around belt area

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DC17 Animal Bagless Upright Cyclonic Vacuum

I can run my dc17 to clean my floors but when I put it upright to use the wand it turns off

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Etronix

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Related Questions:

I can run my dc17 to clean my floors but when I put it upright to use the wand it turns off

Dosenot seem to clean the carpets as good as before, we have cleaned the filter and keep the canister cleaned. What else might it be; I bought it for the express purpose to clean animal hair off my...

Dyson animal died while vacuuming and will not turn on now?

Low suction

Why does my DC17 Animal vacuum keep shutting off?

Our Dyson has very poor suction when using the beater bar. Otherwise it seems to have good suction. The beater bar does rotated as normal. My husband has cleaned the filter and has looked along the line...

My Dyson DC17 is not keeping the suction very well. There seems to be a problem of some sort with the spot where the filter goes. The two years I owned it I rinsed it out every 6 months and it was clean....

My Dyson DC17 is not keeping the suction very well. There seems to be a problem of some sort with the spot where the filter goes. The two years I owned it I rinsed it out every 6 months and it was clean....

My dyson is 8months old now its lost suction the brush turns thats it.

Hair around belt area

Not finding what you are looking for?

DC17 Animal Bagless Upright Cyclonic Vacuum

I can run my dc17 to clean my floors but when I put it upright to use the wand it turns off

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