The carousel doesn't always open when you push the button. When that happens if you give it a rap on top the carousel will revolve as if selecting a disc to play and then stop. If you push the open button again, then it will open. Once in a while it will get stuck while playing a disc and won't move until you give it a rap.
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you're going to have to open the player by removing the top cover and returning the discs to their correct places on the carousel. If you've coded the discs' locations and disc names it will be a pain to have to re-code them, I don't know if the memory will clear if you take the discs out and power the unit up and it finds they're not there.
I believe the discs being out of place are what is preventing the door from opening. It's operated by a motor located under the right front of the carousel, and the only way to get it it is to remove the carousel.... which isn't hugely easy but it can be done, you'll have to take the top stuff off inside, unplug at least several of the cables etc so you can move the top board out of the way. Make sure that all the discs are back in their places on the carousel, OR removed, before you turn the unit back on.
looks like the rotor is jam or broken,try to unscrew it and open the top cover so you can see the rotor and then plug it in to the power source ,then always press the open/close button and check the rotor if its jam or broken and see what happen.
Broken gears. The current replacement 5 disc is a CD/DVD player and sells for $129.00 at Sony or any other Sony retailer. The cost to have a service center even estimate the repair would be more than 50% of the replacement cost. Hope this helps
This has just happened to us. Often when the changer tries to select a CD on random play, it somehow knocks one CD off the carousel, usually on top of the other 5 CDs and then you can retrieve it easily. This time it knocked it down behind the carousel so the drawer could not close. We left the drawer open, carefully took the player out and tipped it upside down and then tipped it forward. We then closed the drawer while it was still upside down and then turned the player back up the right way. The loose CD fell onto the carousel and we could then open it and retrieve the CD. No damage to either CD or changer and we are now listening to music again!
When the disc is taken from the carousel and put on the player how long does it take for it from the time it is placed onto the player to being returned to the carousel? Also is the cd spinning when its on the player or not spinning at all. The answers to these questions should help in pinpointing the actual problem.
I have the same exact problem with my Onkyo C-707CHX and I found a
solution that doesn't involve jamming any screws or other metal objects
into your cd tray (which could most likely just cause more damage).
This way seems a little safer: Power on your device and hit the open
button. As soon as you hit the open button quickly push slightly with
both hands on both sides of the cd tray that should be opening. You
should hear the trays moving around in there and then you have to try to
feel for a slight push from the tray. As soon as you feel that slight
push, take your hands off of the tray and let it come out. This has
been working for me for a while now (and hopefully will continue to work
until I take it to get fixed somewhere). The only issue I have run
into is that my "Disc 1" open button doesn't work with this method. So I
just use this method with disc 2 or 3 and then once it's open I can hit
the disc 1 button to get to that tray. So if it doesn't work with one
tray, try the other two as well. Hope this helps.