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How do I get HP to give me a new Pavilion SlimLine s3300z?

In February, I bought a brand new Pavilion SlimLine s3300z from Office Depot. The guy at Office depot told me not to send the rebate form in until I was sure the computer was working well. I have been having problems from the get-go! I can't burn CDs/DVDs and I can't print. When I pop the disks into the drive, it gets so hot that I have to treat it like a hot potato. I know that that kind of heat will damage the disks as well as the computer. I also had problems with the computer turning off and on by itself. The computer continues to tell me to backup my CPU because of critical errors. HP had to send me the disks because I couldn't burn them myself.

In the past three months, I have talked to a man and two women in the Philippines, three women and a man in India, and two American techs. When I get a foreign country, I have a hard time understanding them and always have to ask them to repeat themselves. They get really upset with me _ which, in turn, makes me upset! I have literally spent an average of two hours on the phone with tech support. The last time was for 3 hours and the woman said someone would call me within 24 hours to answer my questions. The woman before that, said she would call me back in a couple of minutes. I am still waiting for a call back after more than a week.

I work three jobs to stay afloat and I do not appreciate being treated badly when I'm trying to get my computer to work properly. Can anyone help me to get HP to send me a new computer? What are the steps to take. I am, presently, thinking of filing a consumer complaint with the Office of Consumner Protection in California and in my state of Hawaii. Also, should I send in the rebate documents before they expire?

Thank you for any help you can send my way.

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With the level of problems that you are describing, you should have taken the machine back to the point of purchas and demanded a replacement. I would start there. The selling store is your first point of reference. They want to keep good customers. This is clearly a problem machine and should be replaced. The store should be able to guide you through the process. Speak with a manager and have documentation to support the efforts that you have done to resolve this outside of the store.
Keep us posted.
Dan

Posted on May 23, 2008

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