Question about HP Computers & Internet

1 Answer

How do I get HP to give me a new Pavilion SlimLine s3300z?

In February, I bought a brand new Pavilion SlimLine s3300z from Office Depot. The guy at Office depot told me not to send the rebate form in until I was sure the computer was working well. I have been having problems from the get-go! I can't burn CDs/DVDs and I can't print. When I pop the disks into the drive, it gets so hot that I have to treat it like a hot potato. I know that that kind of heat will damage the disks as well as the computer. I also had problems with the computer turning off and on by itself. The computer continues to tell me to backup my CPU because of critical errors. HP had to send me the disks because I couldn't burn them myself.

In the past three months, I have talked to a man and two women in the Philippines, three women and a man in India, and two American techs. When I get a foreign country, I have a hard time understanding them and always have to ask them to repeat themselves. They get really upset with me _ which, in turn, makes me upset! I have literally spent an average of two hours on the phone with tech support. The last time was for 3 hours and the woman said someone would call me within 24 hours to answer my questions. The woman before that, said she would call me back in a couple of minutes. I am still waiting for a call back after more than a week.

I work three jobs to stay afloat and I do not appreciate being treated badly when I'm trying to get my computer to work properly. Can anyone help me to get HP to send me a new computer? What are the steps to take. I am, presently, thinking of filing a consumer complaint with the Office of Consumner Protection in California and in my state of Hawaii. Also, should I send in the rebate documents before they expire?

Thank you for any help you can send my way.

Posted by on


1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 20 achievements.


    An expert that got 10 achievements.


    An expert that got 5 achievements.

  • Master
  • 4,234 Answers

With the level of problems that you are describing, you should have taken the machine back to the point of purchas and demanded a replacement. I would start there. The selling store is your first point of reference. They want to keep good customers. This is clearly a problem machine and should be replaced. The store should be able to guide you through the process. Speak with a manager and have documentation to support the efforts that you have done to resolve this outside of the store.
Keep us posted.

Posted on May 23, 2008


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

How to install video card in HP Pavilion Slimline s3620f Desktop for dual monitor setup?

here original information from HP -

Nov 14, 2012 | HP Pavilion Slimline s3620f Desktop

2 Answers


The fan is either burned out, not plugged in correctly, or only runs when the system needs better cooling and is under stress. If you are comfortable with the idea, turn the system off, remove all connections from the rear panel, and remove the side panel of the computer. Locate the fan that is not functional and find the power cable attached to it. Ensure that it is properly connected. If it is, the fan may be burned out. Replacing it is simple, and a replacement can be found at a store such as Best Buy or Office Depot for a low price.
If you are not comfortable with disassembling your computer, you may have to bring the tower to a local computer repair store. The disadvantage to this is that the price will probably be higher.

Jun 19, 2011 | HP Hewlett Packard Pavilion Slimline...

1 Answer

I bought a hp slimline computer on saturday and was under the impression that it came with a modeum then i get it home and hooked up and have no internet service and find out I have no modeum in the...

I've just had a look at this web site :-

And it says the your PC did come with both a The HP Pavilion Slimline S3123W had a 56k data/fax modem and an integrated 10/100 Base-T networking interface.

There's more info and help, including user guide here :-

Ask AT&T if you need an ADSL modem or an old data/fax type modem. If its an old data/fax modem, you should be able to plug your phone line, may need the proper cable, into the back of your PC.

If they provide ADSL connectivity, then you'll probably need a modem, ask them to give you one or buy one from ebay or a shop. Should be really quite cheap. You may have a friend who could give you one because these are quite old technology now. Most people are now using a wireless router.

It may be worth searching on "youtube" for videos which show you how to do much of this.

Mar 29, 2011 | HP Pavilion Slimline S3123W Desktop PC -...

1 Answer

Hello, I just bought a HP Pavilion P6000 series. It was a display model. After getting home I noticed I cant log into the main hard drive with admin rights with out a password. The store set a passcode...

Hi, I would contact the store and ask them what they set their password to. Without a restore or windows disk you won't be able to reset it to factory condition or reformat and reinstall windows. They should be able to give you the password and from there you can get in and change the password etc.
Thank you,

Jan 07, 2011 | HP A6620F PAVILION A6620F DESKTOP PC

1 Answer

HP Pavilion Slimline s3122x powers up fan runs

Hi Im Rain.
I may have bad news for you. Its a very bad sign when your keyboard and monitor are not working at the same time. Sounds like the technician was right.
I also think its your motherboard. If you really just like the computer you can invest in another motherboard.

Nov 22, 2009 | Computers & Internet

1 Answer


buy a inexpensive USB ethernet adapter,say @ Staples,Office Max,Office Depot,Best Buy,etc. If it works and it most likely will. Your ethernet on the motherboard defective. A common issue on all brands.

Oct 11, 2009 | HP Pavilion dv1000 Notebook

1 Answer

HP Pavilion slimline s3320 hard drive replacement instructions

Hello, the service manual can be found here.

And if you could give this solution a fixya rating, I'd greatly appreciate it. Thanks! :c)

Jan 23, 2009 | HP Hewlett Packard Pavilion Slimline...

1 Answer

I load an Adobe Acrobat program installation CDROM and it locks up! Hi, this is a brand new HP Pavilion Slimline S3400T, windows vista. Only used a few weeks. I had no problems installing my other Adobe...

The adobe program might not be compatibile with the version of windows on your computer.But i don't know why your sound would quit working.Your best bet taking it back to where you bought it and have them check it out for you.

Nov 06, 2008 | HP Pavilion Slimline s3400t, Intel Core 2...

1 Answer

What year was this made s3300f pc

HP Pavilion Slimline s3300f  realase date is february 1 2008

May 27, 2008 | HP Computers & Internet

Not finding what you are looking for?
Computers & Internet Logo

Related Topics:

74 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Computers & Internet Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18413 Answers

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers


Level 3 Expert

538 Answers

Are you a HP Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides