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Windows 7 is a new operating system, it does not support so many applications, softwares and files, Therefore, not being able to use your tom tom on your windows 7 should not come as a surprise to you as windows 7 does not support so many kind of softwares.
Try your tom tom video converter on another operating system and am very certain it will work there, except if there is a problem with the converter itself. Try it out on windows vista, windows XP etc.
what you need to do, hold the reset button for 20 seconds which is located at the bottem of the tomtom (make sure to use a pin or similar in size). then connect the tomtom to the computer and turn it on. this should reconnect and allow you tomtom to communicate with the computer