Question about HP Photosmart 3210 All-In-One InkJet Printer

6 Answers

HP Photosmart 3210 -Ink System failure - Error 0xc18a0001

I have purchased the above named printer just abouy 15 month ago and it worked fine so far. A month ago the above mention error appeard and it does not allow me to print , fax or do anything with it. The printer tells me to change this or that ink cartdridge and when I do the same problem persists. Any ideas what the problem might be and how to solve it? Or is it that HP programs the printers to break down after the warranty finishes in order to seel you a new one? I dont think HP will be first on my mind should I have to replace the printer. Please help. Thank you very much.

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  • 1 more comment 
  • Gerbi2000 May 27, 2008

    Thanks, but it did not work.

  • Gerbi2000 May 27, 2008

    Thanks, but it did not work.

  • Gerbi2000 May 27, 2008

    Thanks, but it did not work

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6 Answers

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In addition to having the ink system failure error 0xc18a0001, my printer screen also read improper shutdown. After trying most of the above solutions with no success, I did a search for the improper shutdown problem. This is where I found my solution!

The solution is under "Printer will not start" the solution post is by speters9971. "...you can try a sem-full reset to factory default conditions by 1. unplugging the power cord while the printer is powered on and 2. press and hold the OK and Cancel buttons while plugging in the power cord."

This is what solved my problem after hours of searching & repetitive similar solutions!!! The above solutions did not help; some of them seemed to be incomplete or irrelevant for my model. I have a HP Photosmart 3210 All-in-One.

Thank you speters9971!!!!!!!

Posted on Aug 15, 2009

  • bjvoz
    bjvoz Jul 06, 2013

    this is so right on the money! thanks for this posting! it nailed down my problem with my 3210 in a matter of seconds while ive already spent morethan a day looking for solutions! thank you so, so, so much!

  • rosebuttonus Jul 07, 2013

    Glad I could help!! I have since moved on to another printer. Nice that yours is still working.

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Clean the the tip of the catridge with distilled water and the copper contact where the catridge makes contact also the problem may be from replacement with the wrong catridge if the ink catridge is not the hp specified catridge the printer will not recognise it.so check and make sure you ar e using the right catridge after trying the above

Posted on May 27, 2008

  • Starnley Johnwells
    Starnley Johnwells May 27, 2008



    1. 1.Press the On button to turn off the printer.

    2. Unplug the power cord and universal serial bus (USB) cable from the back of the printer.

    3. Wait for 30 seconds.

    4. Plug the power cord back into the printer.

    5. Press the On button to turn the printer on.

    6. If Ink system failure does not display, the issue is resolved; reconnect the USB cable and resume using the printer.

    If the previous steps have not cleared the message, continue to the next step.

    Download and install firmware update from HP.com
    Go to the product support page to download the update.
    Click Software & driver downloads .
    Click on the appropriate operating system link.Click on the Recommended update to fix long power-on cycle and ink system failures link and follow the instructions to download the file. After downloading is complete, disconnect all other USB devices from the computer. Make sure the product is turned on and plugged into the USB port.With the printer directly connected to the computer, click the downloaded file FirmwareEnable_Release.EXE . Click Open/Run . Click OK at the Update successful window. The error should have been cleared from the printer display. If you get a message saying a device was not detected (see Figure 1), make sure the printer is turned on and the USB cable is connected to both the printer and PC and try step five again.If the error message persists, or if you notice ink on the outside of the printer, service the printer.

    NVROM Reset For Clear Error "Ink System Failure" HP Photosmart All in One Printers

    If the 0xc18xxxxx or 0xc19xxxxx ink system error code displays on the front panel

    How to Reset NVROm
    1
    .holding down the OK, Cancel, Black,
    and Color buttons down simultaneously and turn the hp photosmart printers off.
    2.Keep holding the buttons down until the printer shuts off and the turn it back on.
    3.You will have to turn the printer off twice and then it will recalibrate.
    System in maintenance Mode do not interub.System restart.Ready to print.
    #Make sure you have new cartiges in the printer.

  • Starnley Johnwells
    Starnley Johnwells May 27, 2008

    if the problem still continuesthen you may need to cahange the print head,this may be due to dirty nozzles, or poor electrical contact between printhead and Carriage..

    .
    check that the media being used is Hewlett-Packard media or media approved by Hewlett-Packard.

    .Perform a Media Qualification to verify the correct media setting is being used for the media that is loaded.

    .Check the environmental operating conditions (temperature and humidity affect output quality).

    .Press the Down Arrow key to check the printheads.

    .Open the top cover and remove the affected printhead(s).

    .Attempt to reseat the printhead(s). If the printer accepts the printheads, but still fails the printhead check,replace the lens cover and try again.

    .If unsuccessful, remove all the printhead.

    .Using a lint free cloth dampened with distilled water, clean the contacts in each carriage slot and on all printheads. This will remove any dirt or ink that may be preventing a good connection.

    .Reinstall one printhead at a time and watch the front panel display for the corresponding square to change to a steady square indication.

    .

    from the original slot to another, never close the top cover window. The printer may immediately refill and contaminate the printhead(s).

    .

    Following calibrations, verify functionality.

    Performing Service Calibrations
    Following each calibration, turn the printer off to store the new calibration values in the EEROM. Turn the printer on (entering Service mode) and perform the next required calibration. Repeat this cycle until all necessary calibrations have been performed.


    1. Make sure the printer is turned off from the power switch on the back of the printer.
    2. Hold the Up Arrow key and the Enter key down while turning the printer on.


      NOTE: Continue to press both the Up Arrow key and the Enter keys until letters begin to scroll on the lower right corner of the front-panel display.

    Once the message "Status/Ready" is displayed on the front panel, press Enter.

    .Use the Arrow keys to scroll to Utilities and press Enter.

    .Scroll to Service Tests and press Enter.

    .Scroll to Service Calibrations and press Enter.

    .Use the Arrow keys to scroll through the specific calibrations and press Enter when the required calibration is displayed.


      NOTE: For the best results when performing the Accuracy calibration, use a Polyester Matte film. If Polyester Matte film is not available, use HP High Gloss or Heavy Coated

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Use the link below and definitely you will be able to solve the issue
and it is recommended by hp
http://www.fixyourownprinter.com/forums/printer/39471#13

Here some more hidden tricks for the Photosmart 3210:

1: turn on printer and wayt for it to get ready
2: unplug powercord
3: press '6' and 'Select Photo'(most right of the '6') button and hold pressed
4: plug in powercord
5: keep holding key's pressed until display shuts down
6: release buttons; message "Semi NVM Reset"


trick 2:
1: press simultaious "arrow left" + "arrow right"
2: enter '1 2 3'
3: this wil get you in to mfg menu

If you still need more help you can call hp customer care no according to your country by using the link below
http://h10025.www1.hp.com/ewfrf/wc/siteHome

Posted on May 27, 2008

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  • Master
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Did you replace the ink cartridge with an original or a refilled/generic cartridge? Because using generic cartridges can cause this error. If you are using original crtridges, try cleaning the contacts gently with some isopropyl alcohol.

You can also try reinstalling the printer driver after having uninstalled it first.

Try this first and let me know how it goes..

Posted on May 27, 2008

  • 2 more comments 
  • Swilin Sampson
    Swilin Sampson May 27, 2008

    I would also recommend installing the updates on this page:
    http://h10025.www1.hp.com/ewfrf/wc/softw...


  • Swilin Sampson
    Swilin Sampson May 27, 2008

    BTW, what is the exact error message number?

  • Swilin Sampson
    Swilin Sampson May 27, 2008

    This is what HP has to say:





    Issue

    An
    0xc18xxxxx
    or
    0xc19xxxxx
    ink system error code displays on the front panel. The printer cannot copy, receive faxes, or print.




    Solution






    1. Press the
      On
      button to turn the printer off.



    2. Unplug the power cord from the back of the printer.


    3. Remove all the ink cartridges.


    4. Wait two minutes.


    5. Plug the power cord into the back of the printer.



    6. Press the
      On
      button to turn the printer on.



    7. Install the ink cartridges when prompted.


    If the error code does not display, the issue is resolved.

    If the
    0xc18xxxxx
    or
    0xc19xxxxx
    ink system error code displays on the front panel, service the printer.





  • Swilin Sampson
    Swilin Sampson May 27, 2008

    It could be that the ink sensor is dirty or defective. Try cleaning it with a damp cloth. If that still does not work, then you will either have to call HP, or get it serviced at a local computer shop..

    You could also try an online chat with HP Tech Support to resolve the issue:
    http://ipgweb.cce.hp.com/ipgna/caller/ch...



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Is is a problem with cartridge chipset , try replacing with original ones, if it does not work you need to replace printer head, it may not be worth

Posted on May 27, 2008

  • Ginko
    Ginko May 27, 2008

    Unplug printer from power plug for a couple of minutes, to reset it.

    Then try both following reset procedures:

    Reset 1
    1: turn on printer and wayt for it to get ready
    2: unplug power cord
    3: press '6' and 'Select Photo'(most right of the '6') button and hold pressed
    4: plug in power cord
    5: keep holding key's pressed until display shuts down
    6: release buttons; message "Semi NVM Reset"


    reset 2:
    1: press simultaneusly "arrow left" + "arrow right"
    2: enter '1 2 3'
    3: this will get you in to mfg menu



    Put original cartridges inside, even if half empty, refilled cartridges can give you problems of this kind. Then try doing head clean/nozzle check procedure a couple of times.
    If you still get the problem tou need to replace the printer head


  • Ginko
    Ginko May 27, 2008

    If the reset did not work, then likely you need to replace printer heads (also problem to ink sensor and pump can give you same message), your printer uses scalable ink system, this means that differently from other ha printers your one does not have printer head integrated with cartridges. This makes cartridges much cheaper, but you may need to replace printer heads after a while.
    The printers heads are located underneath the cartridges, like in diagram below:



    I suggest trying again the reset procedure suggested, just to ensure it is not the ink sensor stuck with the error message.
    If it does not work as a quotation to any nearby computer repair shop for printer head or ink sensor replacement. The part is not very expensive.


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