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Hi there. I brought my laptop two month ago from carphonewear house and 3 mobile. It all ready had microsoft work 9 installed on it. When i try to use it it keeps asking for a product key number. Which i've found on the bottom of the hp laptop but it will not except the product key number. can you help me please. my email is tigs_123@hotmail.com thankyou

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  • tigs_123 May 23, 2008

    when i type in the pruduct key number it wont except it. iam typing in the right number so what could be wrong. there are no other pruduct key numbers on the cd or laptop.

    thankyou for your help

  • tigs_123 May 23, 2008

    thankyou for your help.

    its a new laptop with vista installed onto it

    i've never had this trouble before.

    i have just email 3 and carphone ware house were i got it from and hopefuly they can heip.

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  • HP Master
  • 13,433 Answers

Hello, the product key in the bottom of the laptop is for windows, the product key the program is asking is somewhere else, possibly on top of the cd or on the cd cover or in a manual.

you have to ask your dealer about it if you can't find it.

again the one in bottom of the laptop is for windows xp or vista which ever your laptop uses.

Posted on May 23, 2008

  • 1 more comment 
  • Ekse May 23, 2008

    Your writeing the wrong product key into the program so it wont accept it.

  • Ekse May 23, 2008

    If you don't have the license code call your dealer or buy the product.

  • Ekse May 23, 2008

    Ok, if you get it solved remember to change the rateing to helpful thanks and good luck.

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