Question about GoVideo DVD & Blu-Ray Players

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Service telephone number for GoVideo, the number that came with the product I purchased is no longer valid.

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314.621.3314

Posted on May 23, 2008

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I have the same problem with mine. Tried the # in the manual but no longer works. Hope we get an answer!

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Mintek Digital Inc.,filed bankruptcy in federal court


Be advised that Mintek Digital Inc., the company that has sold portable DVD players, DVD Flat Screen TVs has filed bankruptcy in Federal Court. What this means to consumers is that your product(s) warranties that are within your purchase date are no longer valid. Anyone purchasing any Mintek products with claims of warranties are being mislead. For further information, contact the California Attorney General's Office, the Better Business Bureau or telephone 301-986-666 or email at mott@mpegla.com to seek compensation. Remember, if you buy any Mintek product, you are buying a product that cannot be supported or warranted. You are on your own since September 9, 2007.

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It seems that Go Video is now out of business.
Their website is no longer working and the telephone is out of service.

Dec 06, 2008 | GoVideo Go Video DVD/VCR Combo

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My dvd player will not hold a charge so I thought it might need a new battery. Where can I get one?


The only store I found that sold this at some point was Walmart. I went to the Walmart.com site where I found warranty information for this manufactuer and model # (see below for warranty details). Now here's the problem:
The website and phone number for the manufacturer no longer exist. I tried the website first and it linked me to some other website. I tried to call the number provided and an operator came on claiming something about an international directory ... At this point, I'm not sure what Walmart could do, if that is indeed where the system was purchased from. You may be out of luck on this one. Let me know what you find out

Supplier Warranty: CyberHome warrants this DVD Player and accessories against defects in material or workmanship as follows: LABOR: If this product is determined to be defective within Three (3) Months of the date of purchase, CyberHome will repair or replace it at no charge. CyberHome reserves the option to repair or replace the product. After the warranty period expires, the customer will be responsible for all labor charges. PARTS: CyberHome will supply new or rebuilt replacement parts in exchange for defective parts for a period of One (1) Year after the date of purchase. The customer will be responsible for the cost of parts after the warranty period expires. Additionally, products purchased at the CyberHome Online Store carry a 30-day satisfaction guarantee and may be returned (in original packaging with all accessories included) within 30 days of purchase for a full refund, less shipping charges. Other return/refund terms may be offered by other retailers. Check with your retailer for more information. Warranty Service Proof of purchase in the form of a bill of sale or receipted invoice that is evidence that the unit is within the warranty period must be presented to obtain warranty service. This warranty is invalid in the event that the factory-applied serial number has been altered or removed from the product. Before returning a product for warranty service, you must first receive an RMA (Return Material Authorization) number from a Customer Service Representative at CyberHome, either online at www.cyberhome.com or by phone at (888) 302-2727. After the RMA number has been obtained, ship the product to the CyberHome Service Center in it's original packaging (or packaging that offers equal protection) with the RMA number clearly visible. A replacement will be shipped after the defective merchandise is received. The customer is responsible for shipping costs to the Service Center, while CyberHome will cover return shipping to the customer. Service Center Address: CyberHome Entertainment Service Center 48455 Fremont Boulevard Fremont, CA. USA 94538 (888) 302-2727 Limitations This warranty does not cover customer instruction, installation or setup adjustments. This warranty does not cover cosmetic damage or damage due to acts of God, accident, misuse, abuse, negligence, commercial use or modification of any part of the product. This warranty does not cover damage due to improper operation or maintenance, connection to improper voltage supply or attempted repair by anyone other than a facility authorized by CyberHome to service this product. This warranty does not cover products sold AS IS or WITH ALL FAULTS. This warranty is valid only in the United States. Repair or replacement as provided under this warranty is the exclusive remedy of the consumer. CyberHome shall not be liable for any incidental or consequential damages for breach of any expressed or implied warranty on this product. Except to the extent prohibited by applicable law, any implied warranty of merchantability or fitness for a particular purpose on this product is limited in duration to the extent of this warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may have other rights that vary from state to state. Warranties and specifications are subject to change without prior notice. Please contact the below number or review our web site at www.cyberhome.com for the latest information regarding your warranty.

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1 Answer

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I had the same problem...... Freezing Frames...................I unplugged it from the wall and let it sit for a couple days, and it cleared all of the memory modules

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1 Answer

I NEED A NEW REMOTE CONTROL FOR MY GOVIDEO PLAYER. THE TELEPHONE NUMBER I HAD (1-800-736-7679) IS NO LONGER IN SERVICE. HOW DO I CONTACT THEM.


Greetings GENE51,

The number located for GoVideo is 480-998-3400 or GoVideo.com.

I hope this helps.

Dorothy
Go Ahead. Use Us.

Jun 23, 2008 | DVD & Blu-Ray Players

1 Answer

Remote control cod


I guess I will have to buy another universal remote control that will have some codes for
the GoVideo model DV1030 that I have.
Since apparently you all are not going to help me, unless I spend money to get the code. I think that your customer service is very poor. I will not ever buy another Go
product.
Gisela

Mar 02, 2008 | GoVideo Go Video DVD/VCR Combo

3 Answers

Is GO VIDEO still in business


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Nov 16, 2007 | GoVideo Go Video DVD/VCR Combo

2 Answers

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Go-Video has been going through some trying times. They were based in Scottdale, AZ but their old website govideo.com is no longer up. I did find a new website: http://www.govideoelectronics.com/home.html The contact information says Go-Video is currently owned by DPI, Inc. based in St. Louis, Missouri. Telephone number listed is (314)621-3314. Good Luck.

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Govideo VR3845


My unit (vr3845) once the unit is turned on the display shows "Hello please wait" and will stay in that until it power off itself. So i can't do anything.

The serial number is: 5123845007675
ID : BE59QKE40510
P/N : 3850R-m339A

Feb 05, 2007 | GoVideo VR3845 DVD Recorder/VCR

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