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Scanner not recognizing software

Whenver I try to scan a document I get "Failed to Create Empty Document" and "Unable to communicate with HP scanning software". The HP tech had me delete all the software and reload it under a new user on my computer and it still doesn't work. It is on a wireless network and I have 2 other HP printers connected to this computer and have no problems with them. The printer, fax and copier work fine it is just the scanner I can't get to recognize the software.

Anybody that can help me I would appreciate my HP3392 was working fine until I loaded a HP2015dn, now cannot scan, get UNABLE TO CREATE EMPTY DOCUMENT. have uninstalled 2015 still no go.
HP no help as yet.
can scan if plugged intio another PC.

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  • Anonymous Jul 09, 2008

    On my Window XP PC , I had HP scanner 8290 and HP 3420 ink jet printer, this was working perfectly. Today I replaced inkjet printer with HP P2015dn. Since then the scanner started giving problem, it gives error message "fail to create empty document". Tried to reinstall scanner software, no improvement.

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I read on another site that the lovely Trudy Kinghan said, "I removed all Hp printers from Pc and drivers etc, and installed new driver dated June 2008 from Hp site for 2015dn, and hey its magic. everything works now." I'll be trying this, since I'm having the same problem.

Posted on Aug 21, 2008

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  • Fran518 Aug 21, 2008

    I saw a fix on another board,



    6/19/08 by trudy kinghan

    "...I removed all Hp printers from Pc and drivers etc. and installed new driver dated June 2008 from Hp site for 2015dn and hey its magic. everything works now."



    I'll be trying this shortly. Good luck everyone.

  • Fran518 Aug 21, 2008

    My apologies for the double post.

  • Fran518 Aug 21, 2008

    I uninstalled my scanner and printer.



    Reinstalled the scanner and tested it. It worked fine without the 2015 printer. I downloaded HP's June 2008 printer driver for the 2015 and as Trudy said, "its magic. everything works now."

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I also have the same error and same 2015 printer in addition to my 7210.

Anyone figure this out? HP tech level 2 support cant figure it out.

Posted on Aug 17, 2008

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