Question about Office Equipment & Supplies

2 Answers

Scanner not recognizing software

Whenver I try to scan a document I get "Failed to Create Empty Document" and "Unable to communicate with HP scanning software". The HP tech had me delete all the software and reload it under a new user on my computer and it still doesn't work. It is on a wireless network and I have 2 other HP printers connected to this computer and have no problems with them. The printer, fax and copier work fine it is just the scanner I can't get to recognize the software.

Anybody that can help me I would appreciate my HP3392 was working fine until I loaded a HP2015dn, now cannot scan, get UNABLE TO CREATE EMPTY DOCUMENT. have uninstalled 2015 still no go.
HP no help as yet.
can scan if plugged intio another PC.

Posted by on

  • Anonymous Jul 09, 2008

    On my Window XP PC , I had HP scanner 8290 and HP 3420 ink jet printer, this was working perfectly. Today I replaced inkjet printer with HP P2015dn. Since then the scanner started giving problem, it gives error message "fail to create empty document". Tried to reinstall scanner software, no improvement.



2 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I read on another site that the lovely Trudy Kinghan said, "I removed all Hp printers from Pc and drivers etc, and installed new driver dated June 2008 from Hp site for 2015dn, and hey its magic. everything works now." I'll be trying this, since I'm having the same problem.

Posted on Aug 21, 2008

  • 1 more comment 
  • Fran518 Aug 21, 2008

    I saw a fix on another board,

    6/19/08 by trudy kinghan

    "...I removed all Hp printers from Pc and drivers etc. and installed new driver dated June 2008 from Hp site for 2015dn and hey its magic. everything works now."

    I'll be trying this shortly. Good luck everyone.

  • Fran518 Aug 21, 2008

    My apologies for the double post.

  • Fran518 Aug 21, 2008

    I uninstalled my scanner and printer.

    Reinstalled the scanner and tested it. It worked fine without the 2015 printer. I downloaded HP's June 2008 printer driver for the 2015 and as Trudy said, "its magic. everything works now."


  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I also have the same error and same 2015 printer in addition to my 7210.

Anyone figure this out? HP tech level 2 support cant figure it out.

Posted on Aug 17, 2008


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer


Scan directly using Adobe software from computer

  • 1 Position the first page of your document on the flatbed scanner and close the lid.
  • 2 In Adobe Acrobat, under the File menu, choose "Create PDF", then "From Scanner" and then "Custom Scan."
  • 3 In the Scan dialog box, choose your configuration settings. This will vary based on the nature of the document you wish to scan (e.g. color or black & white, images or text).
  • 4 Click "Scan."
  • 5 When the scanning process is complete, Acrobat will ask you if you wish to scan more pages into the file. If you do, position the next page on the flatbed scanner and click "Scan More Pages." Otherwise, click "Scan Is Complete."
  • 6 Repeat the above steps as necessary to scan a multi-page document.

    Read more: How to Scan a Document into a PDF '
  • Dec 23, 2010 | HP OfficeJet 4255 All-In-One InkJet...

    1 Answer

    I've had my scanjet 3970 for several years with no problems until yesterday when it started doing all kinds of crazy things. Firstly, I get a message "Failed to create empty document", followed by a...

    Sounds like the problem is on your computer and with the hp software installed.

    Seems like from what you told me that your scanner in itself is OK, the issue is on your computer.

    What I would recommend you do, is fully uninstall all related software and drivers from the computer (for this device) and unplug it from the computer.

    Once you have done so, you can obtain the software and drivers for it from or use the cd that came with the product, the page linked will have up to date software as the cd might be old.

    Download the software - install it - plug in when asked or if not asked, after the setup is complete, try scanning.

    Let me know if you need further assistance.

    Oct 23, 2009 | HP ScanJet 3970 Flatbed Scanner

    1 Answer

    I can't get my scanner to work it says try starting scan from put

    First you have to load the scanner (twain driver). Then load the scanning software. Then plug the printer/scanner into the usb port on the pc. The pc should then recognize the scanner. You might have to turn your pc off then on again to recognize the scanner. Then try to open the scanning software on your pc and put the document on the scanning glass and press the aquire/scan button on the software. Hopefully, that should work.

    Sep 14, 2009 | HP PSC 2410 All-In-One InkJet Printer

    3 Answers

    How can I scan to a PDF file? I am using HP Officejet 5610 printer

    To scan a document to PDF using HP Officejet 5610, try the following,
    1.) Click the "Scan paper" icon to select HP Officejet 5610, and then scan documents from the scanner
    2.) Click the "Build to One PDF" icon to create a PDF document contains all of the scanned documents.
    Please let us know if that was helpful enough.
    Good Luck & Thanks

    Aug 12, 2009 | HP Officejet 5610 All-In-One InkJet...

    2 Answers

    2007 won't scan to Word using HP Officejet Pro L7580

    unfortunately the following is from MS Word 2007 Help:

    The From Scanner or Camera option for scanning documents and pictures is not available in Microsoft Office Word 2007. Instead, you can use your scanner to scan the document, and then you can save the file to your computer.
    After you scan the document, you can use Microsoft Office Document Imaging to create a version of the document that you can edit.
    Important The first step is to install Microsoft Office Document Imaging, which is not installed by default.


    Sep 26, 2008 | Microsoft Office Professional 2007 Full...

    1 Answer


    you need an application software to scan a document first, install one from your manufacturer's CD and follw the direction carefully, or if your computer recognizes

    go to start-program-accesories-then scanner and camera, see if your computer recognizes your scanner.

    Aug 16, 2008 | HP Officejet 6310 All-In-One InkJet...

    1 Answer

    HP Scanjet 3970

    This might probably help, see the Diagnostic description, Patch etc... to download, havn't tried it yet but maybe its the solution for errors.

    Jul 26, 2008 | HP scanjet 3970 digital flatbed scanner

    1 Answer


    Reinstall you software for the scanner .

    Jul 23, 2008 | HP Scanjet G3010 Flatbed Scanner

    2 Answers

    Scanner not recognizing software

    try opening the scanner from the START-ALL PROGRAMS-HP-ALL IN ONE

    Jan 11, 2008 | HP OfficeJet 7410 All-In-One InkJet...

    Not finding what you are looking for?
    Office Equipment & Supplies Logo

    Related Topics:

    778 people viewed this question

    Ask a Question

    Usually answered in minutes!

    Top Office Equipment & Supplies Experts


    Level 3 Expert

    102366 Answers


    Level 3 Expert

    2237 Answers


    Level 3 Expert

    77169 Answers

    Are you an Office Equipment and Supply Expert? Answer questions, earn points and help others

    Answer questions

    Manuals & User Guides