Is there a way to check your messages without the answering machine?
I remember checking them with the phone before so that i could avoid making alot of noise with the answering machine. what do i do to listen to my messages on my handset instead of pushing the play button on the answering machine?
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Some Gigaset phones have an option to have the answering machine play an outgoing message only without taking a message. You should check your settings and make sure you don't have yours set up this way. This could also happen if the memory for the answering machine is full so that it cannot record any more messages.
The KX-TGA641 is the handset. You need to refer to the documentation for whatever answering machine you have connected to your phone line. Failing that, repost your question identifying the answering machine.
Setting the Number of Rings (Excerpt from the Uniden Dect 1580 Phone manual
The ring time setting allows you to set the number of rings the caller hears before your answering system plays the outgoing message. You can set the ring time to answer after two, four, or six rings. If you enable the Toll Saver (TS) setting, the answering system picks up after two rings if you have new messages, and after four rings if there are none. This way, if you make a long distance call to check your messages, you can hang up after the third ring to avoid long distance billing charges.
Select the Ans. Setup menu, and then the Ring Time submenu.
Move the cursor to select a ring time (Toll Saver, 2 Times, 4 Times, or 6 Times).
Press Menu/Select. You will hear a confirmation tone.
Do you also have a telephone-company provided answering feature on your line (such as Verizon's home voice mail)? I've known other people who got this service as part of a package from their phone company without realizing it, and had just the same trouble. Your callers may be reaching that instead of your answering machine.
Most companies alert you to waiting messages through "stutter dialtone." When you pick up your handset you'll hear two or three short bursts of dialtone before it goes steady. This is your signal to pick up your voicemail messages. Are you hearing this?
Check with your telephone service provider if you are unsure. If your telephone answering machine says it hasn't taken any messages, the full box message must be coming from them.
During the message, enter your three digit security code. If you
haven't changed it, the factory default code is 123. That should
put you in charge of the answering machine functions through the keypad
of the phone you are calling in from.
You may need to write up a "cheat sheet" to remember what buttons do
what answering machine functions. I think the controls should
work the same as the labeled functions on the handsets that came with
the 28112EE2 phone system. That is, 1 replays the message, 2 is
the play/stop button, 3 skips ahead, etc.