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Re: won't even turn on
I would definitely return it - it takes far less time than going through the steps that we could suggest. If you want to try this go ahead, but if it doesn't work just return it:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
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Step 1: Like all electronic devices, iPods sometimes freeze and become unresponsive. Sometimes iPods lock up when they're dropped on the ground or come in contact with water, but less destructive accidents may also cause them to stop working. All versions of the iPod have a way to reset their hardware should they stop playing music or refuse to turn off.
Check the "Hold" switch on the top case of your iPod to be sure it isn't activated. An iPod will appear frozen and unresponsive if this feature is activated. A lock symbol will appear on your iPod's screen if it is in Hold mode. Switch the "Hold" button on and off once. Place one finger on the "Menu" button and another on the center button. Press both buttons at the same time and hold them for up to 8 seconds. Release the "Menu" and center buttons once the Apple logo appears on your iPod's screen. Try releasing the buttons and pressing and holding them a second time if the logo does not appear, as it can sometimes take several tries to reset a severely frozen iPod. Press and hold the top button and the center "Home" button on a frozen and unresponsive iPod touch to reset it. Hold the buttons for at least 10 seconds and wait for the Apple logo to appear on the screen, then release the buttons. Connect your iPod to its powerblock or a computer if it is still frozen. Wait 5 minutes and then try to reset it. Sometimes an iPod can appear frozen when its battery runs out and just needs a few minutes of power to start working again.
You probably need to reset your IPOD. Here are the directions: 1. Unplug the IPOD from the power source. 2. Slide the hold switch or button to HOLD and back again. 3. Then press the MENU and CENTER buttons at same time until the Apple logo appears. You should be back up and running. If not, try again and remember to make sure you press MENU and CENTER buttons at the SAME time and continue to hold them down as long as it takes for Apple logo to reappear. I once had to hold them for more than a minute before an IPOD touch would reset.
Hi Amanda, This may take a little trial and error, but it has worked for me in the past. Press down the refresh button on the top edge of you IPOD and the back/Menu button on the front of your IPOD at the same time and hold them compressed until the Apple logo appears. It may take up to a minute or more before it resets. You may also have to do it more than once. Oh and make sure it has been charged. Hope this helps! Please repost another question with more info if you need help.
1. Press and hold the Power/Menu button for approximately 20 seconds.
2. Release the Power/Menu button.
3. Press the Power/Menu button again to turn on the player.
I do not think your model supports the recovery mode but you can try.
1. Press and hold the Power/Menu button for 15
seconds to turn the device completely off.
2. Slide the Hold switch so the orange portion shows.
3. On your PC, double-click My computer
4. On your Sansa player, press and hold the REC button while connecting it to the PC.
5. Release the REC button when a 16MB-FORMAT drive partition appears under My Computer.
This may not work on your player not sure of the Model cut off.
You can reset the mp3 player by holding down the "menu" button and the "a/b" button together for a few seconds then push the power button and it should turn on. Mine was doing the same thing and this worked.
plug in the mp3 player, once it turns on, hold the power button until it turns off then switch the hold switch to hold (showing orange) and then hold the REC button on the side until the player turns on with a black screen, saying its in recovery mode.