Question about GE GSL25JFPBS Side by Side Refrigerator

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Water and ice will not dispense

I can not get water or ice to dispense from my GE side by side GSL25JFRF BS model. I actually hear something after I depress it like water is trying to come through, but nothing comes out. Any ideas? IT was working as soon as yesterday. I just noticed my filter may be pretty 3 months older than it should be...but I don't use it very often

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  • running dry May 28, 2008

    Thanks for the response. I do not see any water on the floor behind the unit at all. any other ideas?

  • mrscheavers Jun 02, 2008

    My GEL25JFPBS is making ice, but not dispensing water. Motor is running, had tech come out only to give me a $125 bill and tell me he couldn't do anything about the problem, that it is in the interior of the door. He checked the tubing and it is working right up to the door. I tried the hair dryer and also kept the light on for 2 days. The line is surely frozen. I tried a hair dryer and kept the light on for 2 days. Neither worked. Any more suggestions?

  • onetimeGEfan Jun 03, 2008

    We had the same problem and our refrigerator was about 1 1/2 years old. We had a trusted repair guy come out and I believe he replaced the motherboard (I would have to find the repair receipt to see the exact name). I believe the part was around $100 from GE and whatever they charge for the repair. Mine probably went out due to the power outages that sometimes happen in this area. I hope this info helps :)

  • running dry Jun 16, 2008

    an uodate to this problem....I replaced the filter and the water started to dispense. Then I clicked over to try to dispense Ice...and it would not dispense. After trying that, I tried to dispense water again, and it is back to not working. I also emptied out my ice tray...and it is making ice. It just will not dispense it

  • bdainplymn Oct 22, 2008

    I have the same problem, i.e., everything works except no water flow. Frozen line makes complete sense. Any way to access the line to thaw it without defrosting the entire freezer?

  • patapinta Dec 28, 2008

    i have no water or ice coming from the dispenser everything else works

  • wssix99
    wssix99 May 11, 2010

    Do you have water running out behind the refrigerator? I had a similar problem on a GE when a water hose in the back of the unit cracked. Instead of pumping water out of the dispenser, it pumped out on the floor behind the refrigerator.


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I had the same problem. I followed stills' suggestion and used a weed **** wire to push through the water spout. The weed **** did not go past more than 2-3 inches. Then I emptied the ice bin, used the hair dryer right close to the spout both from the outside and from the inside of the freezer door. After about a couple of minutes it started working! Now, just to check if the weed **** wire will go in more than a few inches I pushed it through. Now I was able to go well past 6 inches. So, before even you start addressing this problem try pushing through a weed **** line and if it is blocked then your problem is in the door. If not, then the problem may be in the reservoir at the refrigerator side.

Posted on Jan 01, 2009

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I am having a similar problem, model # GSL25JFRF-BS Through this forum it was suggested the motherboard in the back of unit may be bad, and may be under the "replacement program" due to multiple failures. Tomorrow I will call to check status of replacement. I will post the result when I have it.

Posted on Jun 15, 2008

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I have the same model frig and same problem. I had Sears come out to look at it. They said it was the water valve and with parts & labor it would be $298.00. Once he replaced the water valve, it still didn't work and then he thought the waterline might be freezing inside the door. The only thing they recommended was replacing the whole door for $800.00. Yeah right, I'd buy a new frig before I did that and it sure wouldn't be a GE. After reading some blogs, I discovered many people have the same problem with GE. GE tried to get the water cold by putting it through the freezer but if it isn't used for awhile, it can freeze up. Some recommended turning off the freezer for 5 hrs or so and it would melt and would work again. Some recommended putting a line of weedeater line through the waterline or drying with hair dryer which can be risky. After the repair, the ice maker started working again so thats all I'm going to worry about right now. I understand that GE has come up with a fix, a little heater they install behind the dispenser. GE will be hearing from me, my frig is only a little over 3 hears old. GE also doesn't support their product very well. Good luck, I know I didn't help much but maybe it will help to know you are not alone.

Posted on Jun 02, 2008

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1) Get the drawing and parts list:
- Go to and navigate to "Parts & Accessories"
- Put in your model number, search for it, and select it
- Go to the "Sealed System & Mother Board" section, where you will find parts and an exploded drawing of the back of your refrigerator

2) Get dirty with a helper
- Pull out the refrigerator and locate the valve assembly
- Have someone press the unit for water and watch/confirm that you don't have a leak there.
- If so, locate the leak and replace the bad tubing or other part.
- If not, unplug each hose from the valve assembly and make sure its working. (Water goes in and then probably out two separate hoses to the water and ice dispensers.) Then trace from there to find the problem. (The water dispenser hose probably goes in the cabinet to a cold water tank and from there in to the door.)

Posted on May 29, 2008

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Ice making and dispensing fine, valve working properly for both water and ice...line in refrigerator cabinet not frozen because water supply flowing at bottom of freezer door when coupling is taken apart...still no water out of dispenser in freezer door. I tried several times to put weed whacker line (.095 spiral twist) up the supply line that enters the bottom of the freezer door and from the spout in the dispenser. Worked it both directions several times...and finally a spit of something (I think ice or maybe debris from changing my water filter in the cabinet a couple of days ago) came out followed by a strong stream of water. I tested to see if the obstruction was cleared by inserting the weed whacker line again and it moved freely to the dispenser and out when feeding from the bottom of the door and freely to the bottom of door when feeding through the dispenser. Problem solved for now.

Posted on Oct 25, 2008

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1 Answer

Water will not dispence in ge refrigerator model number gsl25jfpa bs

Your line is frozen. Frozen water dispenser line is a problem with this model. There are number of solutions.

1. Contact GE 800 386-1215, option 5 and ask for WR49X10173 heater kit. There is a video to help you install it. Try to get GE to send you the fix free.
2. Get a hair dryer and heat the dispensing box until the water dispenser works. This is not a permanent solution, though, and it takes 15 to 30 minutes. Hang a long beach towel or blanket over the open freezer to save the cold air.
3. Place a long, clean fishing line or weed wacker line up the water dispenser line. When it freezes, pull carefully to dislodge the frozen water.
4. Buy another brand of refrigerator and let GE know they make inferior products.

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tell ur husband to make sure the switch for the water hasnt gone out and if it hasnt u need to get an air compressor and try to blow out the line while pushing the switch but not too much pressure u will start blowing up lines take the filter out all together first and check switch if water runs with filter out get another filter

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