I get the message, "open door clear carriage jam press enter" I open the door, but there does not appear to be a carriage jam. I press enter, but the same message comes back. I shut off the printer, turn it on to re-initialize and it retains the same message.
I don't see a jam. What is sensing there is one. Or how do I correct the error message.
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Re: carriage jam message
Hi, unplug the power cable without powering the printer off, press and hold # & 6 on the printer ... while holding these two keys connect the power cord and do not release the keys till the screen turns off. press the power button to turn the printer on ... it ll go through a reset and it ll be working fine, if the issue persists let me know
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Click the link below to go to the hp printer support page for your printer paper jam. Pay special attention to the rear door , as many people miss that detail when clearing paper jams.Also , you can click on the troubleshooting link at the top of that page, followed by "solve a problem " in the drop down box to get answers for other problems,
The carriage assembly is what the ink cartridges moves on. The silver bar that runs through the cartridge holder must be oiled. Put two or three drops of thin oil oun iether sides of the cartridge holder. This should clear the "carriage error"
I think the message is instructions, as in (1) open door
(2) clear carriage jam
(3) press enter
So there is something internal to the printer that makes it think it has a carriage jam, piece of paper under a sensor, dirty or stuck sensor.
If you can't find it using a bright light, try canned air.
I would try disconnecting the printer and unplug. Then remove the software and driver. Then re-install the latest drivers and software for your printer. Follow the installation instructions. If the problem comes back then the printer has a problem. Could be a dead motor that drives the paper roller if it does not go away. If the printer is under warranty you should be able to get it repaired. The warranty is usually only a year.
yes, that is a carriage jam and not paper, the grinding is from the clean station that gets blocked with dried ink and cant move. you need to open the printer and clean the ink off of the clean station so it can clean properly and not cause a carriage jam.
Make sure you can move the print cartridge holder freely and that it isn't being blocked by anything inside the printer, also check if the cleaning station is in the right position, maybe it is locking the cartridges.