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Most likely the roller is frozen due to dirt and debris.
Follow the instructions to remove the belt and roller.
Clean the roller as best you can and at each end where the hard rubber holders are located. Add some WD40 between the brush and these holders and turn by hand until the holders move freely around the brush.
Reassemble making sure the belt is on in the correct manner so the brush rotates in the proper direction.
Sometimes hair and debris get in the end of the rollers and keep them from turning. Also, the bearings can become corroded and stick. Try removing the rollers and check for any debris and remove it. If the bearings are stuck, you can spray some lubricant or WD40 or them and try to free them up. On occasion the belt can come off of the motor. You can turn the unit over and see if the belt is moving over the roller. Good luck and let us know how you made out.
If the Brushes don't rotate, & you have two brushes;
1). Turn unit on side. ( Make sure unit is up-pluged)
2). Rotate the front brush roller, if the second roller moves at same time,
3). Locate a small ribbed belt that goes from the further back roller, to a small ribbed pully. (Gates belt #177-3m5) ( on side under a clear cover)
The belt may not be broken, but may have carpet fuzz / lint covering the belt ribs, causing the belt to slip.
If that belt is OK and you find that the small pully doesn't turn the belt/rollers, the problem is with a small internal direct drive motor, that drives the brush rollers.
At this point return the unit, as Bissell has a design defect & is using cheap parts.
You either have the wrong size belt, most likely too small, or you have installed a new belt incorrectly. When you open the cover on the bottom of your vac, you will see the pulley that moves as you flip the switch from floors to carpet. The belt does not go around this pulley. When activated(carpet) the pulley puts tension on the belt causing it to turn the roller. When switched back to hard floors, the belt looses tension allowing motor to cause suction but disabling roller. Also, the dial on top of vac is only to direct suction, not for disabling roller
OK - so your brush roller is jammed. And yes, the belt is melting! Unplug the machine, remove the belt (you will need another new one anyway) then see if you can turn the roller by hand. If it turns freely without you doing anything else, then you may have put the new belt in incorrectly. However, you will probably find you can't turn it, or it's hard work (it should rotate freely). Remove the roller and check the bearings - there may well be something tangled up at one end of the roller. If you can get the roller rotating freely, all should be well.
The Elite upright may need to have its drive belt checked. Check that the machine roller is still working. Then turn the vacuum off and locate the screws on the floor head by turning the machine over. If you remove a couple of screws the floor head will come off and you can check the belt. Usually old threads and hair can stop the roller bar from moving properly or may have got to the belt. Ensure that it moves freely simply by turning the roller with your hand. If it doesn't then its possible that the roller needs to be cleaned or the belt needs to be replaced. Drive belts are easy to get for most Hoover products; a smoke smell like burning rubber usually indicates the drive belt is about to give up or has simply snapped. Dont forget to rate if this solution has worked for you. Ty.
Here is a online guide....it's for the G series Kirbys. They're similar enough that it should help. Pay special attention to the belt lifting process...it's exactly the same as for the Heritage II, and it's also where I think your problem lies. I have a Heritage II manual available too! Hope I have helped...