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Freeze up in back & does not drain - Goldstar DH504EL Dehumidifier

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Usually due to dirty filters or maybe a drain tube blocked.. Or sometimes the casing is damaged & the lining has moisture in it. Therefore when the device is running, it freezes the moisture in the lining.. If it's the drain tube, you might be able to clean it with a long bit of wire & some bleach.. That can kill any mold thats grown in the drain.. Let me know how you go..

Posted on May 23, 2008


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Nothing.That's how it works. The coil gets cold. The moisture(water) in the air freezes to the coil. The coil then gets warm and the ice melts, dripping into the bucket or out the drain hose.

Jan 04, 2015 | Dehumidifiers

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Coils can freeze if the room is extremely hot. Usually, though they freeze because the path for air flow is reduced. Check input and output grilles and coils for dirt and dust and clean as necessary.

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Dehumidifier AD75USTO Whirlpool. Taking in air but not taking out moisture.Seems to be frozen up inside, etc. Can I get a manuel?

Sorry, but your Model # doesn't match any Whirlpool Appliance in my data base. However, another company may have bought the rights to use the Whirlpool name on house brand that they sell. But, lets get to a solution to your immediate problem.

First turn OFF the MASTER ON/OFF Switch and unplug the unit from the wall outlet and allow the unit to completely thaw, before removing and cleaning the air filter. As, I suspect, the filter is dirty and may be clogged. Historically, this is one of the things that can cause a dehumidifier to struggle and not be able to keep up.

After you remove and clean the filter, remove the water collection bucket and look for the drain tube or hole that drains the water into the collection bucket. Using an 18" long plastic Zip Tie, that will fit into the drain hole or tube. Carefully insert the tube into the drain hole. Continue to push it in and you'll reach a bend in the tubing. Carefully push it past this bend, as far as you can. Then, while rotating the Zip Tie, pull it back out slowly. Be prepared for some water to follow. One word of caution - DO NOT use a wire coat hanger to clear the drain tube.

Reassemble everything and you should be good to go. If however, the unit freezes up again, the compressor may be low of refrigerant gas and it will need to be recharged.

Hope this helps you continue to troubleshoot and solve the problem.

Apr 10, 2011 | Whirlpool Dehumidifiers

1 Answer

My whirlpool AD50USS2 keeps freezing up and then runs into the bucket. It is connected to a drain hose. What causes it to freeze up?

Dehumidifiers freezing up can be causes by a few different problems.
Here is a tip that I wrote to help people with the freezing dehumidifier problem....

Dehumidifier2_bing.gif is Freezing up and not working


May 03, 2010 | Whirlpool AD40DSL Dehumidifier

1 Answer

Water leaks out front , is it freezing up?

The incoming air temperature has alot to do with how well a unit works. As the basement area warms up the dehu always works better. The water leak may be caused by a plugged drain line or a crack in the plastic drain pan in the 150 Max. Please call the Thermastor Tech Line at 800-533-7533 x 8459. Let's see if we can help determine what is going on.
Thermastor Service Dept

Apr 05, 2010 | Santa Fe 4027450 Dehumidifier

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I just get a dehumidifier it was on all night and the bucket its dry u think theres something wrong with it and whats the % that i have to set it up

% is the % humidity you want.

This is a DEhumidifier for to take water out of air for moist areas.

Usually a setting of 50% or 60% is dry enough. If it is freezing outside, inside of home is probably alreadt below 50%.

If you place in basement below 60 degree, will freeze up. Place over floor drain or in tub and leave off overnight.

Dec 05, 2009 | Goldstar DH504EL Dehumidifier

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Iced over

I thnk you are expecting too much from your machine. DO NOT RUN IT WHEN IT IS FROZEN!

This is what I would do. Slow down the process. You shuld be agle to select the % humidity you seek. Set it high, say 90. Get another fan in your basement working to sirculate the air. When your machine has achieved this goal without excessive running and freezing, go to 85% or 80%. It may help if you direct a small fan at the coil that freezes.

Are you certain your machine drains properly? Hose to a sump pump? Is the sump pumping properly?

And lastly, you may want to add a second machine. I operate two in my basement and they keep it 50% in the summer. My basement is about 4000 cubic feet.

I hope this helps you


Sep 27, 2009 | Dehumidifiers

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