Question about SanDisk Sansa e260 MP3 Player

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Hellp ! Okay well I got a SanDisk Sansa e260 MP3 player for Christmas about two years ago. Its been working great but for the past two weeks. I recently got a virus in my computer and everytime i add music to the mp3 player it works fine, but when i unhook it from the computer, a screen comes up and says Refreshing Database, that has been happening since i got it. But when it gets barley 1/4 into the process it freezing and goes to this green screen and it looks like a checkerboard across the whole screen but the colors are green and a lighter green. And it looks like it is moving up and down. Im pretty sure its frozen because i have to hold in the off button for 10 seconds. please help !

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Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
-Tha Mp3 Doctor

Posted on May 23, 2008

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