Question about HP Officejet 6310 All-In-One InkJet Printer

2 Answers

Phone off hook error message

I cannot fax with my hp 6310 because I get the phone off hook error message although there is NO PHONE OFF THE HOOK!

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  • mckinnons Aug 04, 2008

    HP officejet J5780 all-in-one -- error message: phone off hook. There is no receiver to be off the hook.

  • Anonymous Aug 26, 2008

    I cannot receive a fax. "Phone Off Hook" comes up on the screen. It has been working just fine since I got it....just received faxes yesterday. Don't know what happened between yesterday and this morning. I unplugged and replugged.......no help. Trying to troubleshoot. Any ideas?

×

2 Answers

Printer comes with "Line interface Unit" short black phone cord (male to female) this must be plugged in between printer and phone cord.

Posted on Jun 11, 2008

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  • 93 Answers

Perform the steps given in the below webpage.

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=bpu01832&cc=us&lc=en&dlc=en

Posted on May 27, 2008

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1 Answer

Off the hook


A "Phone Off Hook" message is not an error. It simply indicates that a telephone receiver isoff the hook(the handset is lifted) and the telephone line is open. This message would be expected in the following situations:
  • A modem on the phone line is accessing the Internet.
  • A phone connected to the HP fax (or the same phone line) is using the line, or the handset has been lifted.
  • A credit card machine is using the phone line.
  • Another electronic device is using the phone line.
  • The Start Fax button was pressed with no telephone number entered. Pressing Stop or Cancel should return the display to a ready state.
When the other device is no longer using the phone line, the display should revert to the normal message.
Lets try the following,
Disconnect the phone cable from the back of the HP product and the message should clear. If the message does not clear, unplug the power cable from the back of the unit, wait 15 seconds, and then plug in the power cable.
if issue still exists try the followign
Disconnect the phone cable from the HP product and connect it to a single line phone. Pick up the handset and listen for a dial tone. If no dial tone is present, replace the phone cable. If a dial tone is still not present, a problem exists with the phone system.
Hope It's resolve all Your Printer Problem,
Or Still having Problem Then follow Us For

HP Support

Apr 22, 2014 | HP OfficeJet 4215 All-In-One InkJet...

1 Answer

What is the meaning of phone of hook?what should i do to resolve the problem?


Phone OFF hook means that you are on the telephone.
Once you are off the phone, that message will go away.

Aug 13, 2011 | HP Officejet 6310 All-In-One InkJet...

2 Answers

My HP 7780 always says phone off hook. When I disconnect the phone line for awhile and reinstall it faxes once properly then the phone off hook message reappears.


I use a VOIP line and get the same error msg. Here's what I do- I dial the fax number with the line unplugged (hence no off-hook message), press "start Fax", and as soon as I hear the fax machine "Click" to pickup the line, I put the line in the machine. Works every time!

Oct 10, 2010 | HP Officejet Pro L7780 All-In-One InkJet...

1 Answer

Officejet 6310 fax does not work incoming or outgoing


Hello sir; would you take one phone hook up with this phone jack,if there have dial tone,that's means fax modern defective, if no dial tone that's means this phone jack is not active.

Jan 26, 2010 | HP Officejet 6310 All-In-One InkJet...

2 Answers

It says the phone is off the hook but it's not. I


hi there!

i have seen the article below that may help you deal with the error. It contains diagnosis and troubleshooting procedures. Hope this helps!

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00322712&cc=us&lc=en&dlc=en&product=441125

----

A Phone Off Hook message may notbe an error. It simply indicates that a telephone receiver is off thehook (the handset is lifted) and the telephone line is open.This message would be expected in the following situations:
  • A modem on the phone line is accessing the Internet.
  • A phone connected to the HP fax (or the same phone line) is using the line, or the handset has been lifted.
  • A credit card machine is using the phone line.
  • Another electronic device is using the phone line.
  • Telephone Answering Machine using the phone line.
  • TheStart Fax button was pressed with no telephone number entered. PressingStop or Cancel should return the display to a ready state.When the other device is no longer using the phone line, the display should revert to the normal message.

Nov 05, 2009 | HP Officejet Pro L7680 All-In-One Printer

1 Answer

The phone line is correctly connected to the all-in-one but...


To be sure your phone is plugged in properly try picking up a different phone in your home with the fax also plugged into a phone line. The fax display should indicate "Phone off hook".
If the problem still persits, turn off the power to the printer/fax then turn it back on. This reboots the software and usually fixes the problem.

Aug 20, 2009 | HP Officejet 6310 All-In-One InkJet...

2 Answers

HP Officejet v40 - Not Faxing or Receiving


I have checked all my connections and my hp office jet v40 is giving the message off the hook though the phone it is connected to is not off the hook.

Aug 14, 2008 | HP OfficeJet V40 All-In-One InkJet Printer

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