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Re: how do i replace cartridge
There should be a diagram under the cover that shows how to change cartridges. Usually you just lift cover and wait for print head and cartridges to reset to middle position. Grab cartridge and pull up and towards back of printer until it is free. Make sure you remove tape from new cartridge and insert and push until seated ( usually go back in at an angle first ) dont force it but dont be too gentle either, they do need a little force sometimes.
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That is a problem, remove one cartridge power up, if no! put it back and repeat with second and third until you have an answer, some printers will not work if you remove one, if that is the case with yours, remove and reseat back into place, one at a time until finished and power on, "long shot"
When you open the door above the printed product tray, both cartridges are available to you. In some cases, the printer will center these for you so they are more easily accessible. To remove the old cartridge, tilt the top to you and it will snap out of its holder and you can lift it out. Replace one at a time so that you do not mix up which carttidge goes in which slot. Remove the film at the bottom of the new cartridge and settle it into the cradle. Once that is done, tilt it back and it will click back into place for your use. Hope that helps some. I was not sure when I replaced my printer either but this works fine and has for several years now.
If you have not tried it, put the printer through a couple of printhead cleaning cycles. If this does not help, you will have to replace the printhead (the part that the cartridges go into). This is operator replaceable and I beleive it comes with instructions. If not, the instructions are listed on Canon's site.
That should do it