(If your operating system is Windows) Click "Start" then, "Printers and Faxes", now in the Printers and Faxes folder, double click the Printer's icon, again on the new windows, click "Printer" menu and then click "Cancel All Documents" again "yes" and close all the windows and programs.
Turn off the printer and turn back on after a couple of minutes. If this doesn't clear the print jobs, repeat the same procedure and restart both the computer and the printer. This will definitely cancel all the print jobs/queues.
If you need further help, let me know with a little more details.
Good luck.
Thanks for using FixYa.
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