Question about Avaya Partner ACS 308EC (108463001) Expansion Module

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Ring delay on one of the four voice mail ports

I have a system with a VS voice mail PCM card - One of the four ports seems to not answer until the 7th or 8th ring - The others answer in 2 - Can this be fixed?

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Is it the 4th line or the 4th port of the voicemail?

Posted on May 29, 2008

  • Anonymous Jun 23, 2008

    Try:
    Feature 00
    Left intercom
    Left Intercom
    #506
    Mode: 1 for day - 2 for night
    enter the number of rings (2 is default)


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Even though my answering machine indicates it is on, noone can leave a message.The response is that the mailbox has not been set up.Can you help? Thank you.I have had this system for quite a while and have...


A "mailbox not set up" message is coming from your telephone line voice mail system, and not from your telephone answeringmachine. What this means is that the voice mail on the phone line is picking up before the answering machine has a chance, and since the mailbox hasn't been set up it can't take any messages. So there are two things you'll need to do.

First, you'll need to set up your voice mail. You may need to contact your telephone service provider for setup instructions since not all systems are the same, but here's how it usually works. From your home phone, call your own number so you reach your voice mail. You should get the message that your mailbox hasn't been set up, and will be prompted for an access code to get to the setup menu. The access code is usually the last four digits of your phone number, and you'll be prompted to change it to something else as part of the setup. Through the setup main menu you can record your greeting and set up other options like the ring count before the voice mail answers. Set it for a number larger than the setting on your telephone answering machine. (I have my answering machine set to 4 rings, and voicemail set to 6.)

Step two is to verify the ring setting on your answering machine. Four rings is a common default setting, but it's adjustable on the phone. Most newer phones have menus that you access from the handset to set change settings, while older models have a switch on the base unit.

Once the mailbox is set up and you have your answering machine set to pick up first, everything will work as you want.

Aug 14, 2011 | Uniden DECT 6.0 Cordless Phone

1 Answer

1)How can i stop the automatic transfer of calls to another extension phone when i have not taken the call that should be for me... 2) how can i program my switchboard into voice mail where they can...


It takes so long to get an answer because you asked two different and complex questions. 1. Where do you want the call to go? It's related to question #2, but the forward either works or it doesn't...that's what the FWD/DND button is for. Your delay before it goes can ge adjusted. In our installations, we use CF-No Answer and set the ring count to 4. If you're on the phone and another call comes in, you can see it from the display and hear the soft ring. You can either answer it or ignore it and it will go to somewhere else (generally voice mail).

As far as your second question, if you have voice mail, an auto attendant can be part of the system. It's programmed at installaton to pick up incoming calls and follow a menu system called Custom service. It also functions as your voice mail system as mentioned in #1.

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Answering machine and voice mail are not working.


For some reason I can't respond on the other thread that you posted.
What lights are on the voice mail card? There should be 3 on the lower edge of the card.

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How do access my panasonic kx-tga101s voicmail ?


First of all; Do you have the user guide manual? If not you can download it for free at...www.static.tigerdirect.com/pdf/panasonic_kxtg10325_manual.pdf

This manual addresses handset kx-tga 101s.

The unit lets you know when you have new voice mail, in the following ways; "new voice mail" is displayed on the handset; The message indicator, on the handset, flashes slowly if message alert is on. In order to listen to your voice mail messages, you must dial the telephone service providers voice mail access number. If the handset still indicates messages that have been listened to turn it off by pressing and holding "CLEAR" until handset beeps.

Do you subscribe to a service package that includes voice mail? If so, to use that service turn off the answering machine; And use the instructions provided by your service provider. If you want to use the answering system, call your service provider to deactivate your voice mail service. If service provider cannot do this then set the answering system "RING COUNT" so the system answers calls before voice mail. Check with your service provider to find out what the ring count of the voice mail service is , then make the answering system ring count so it answers first.

Let me know if this answered your question.

FixYa WIZ....saailer@att.net

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1 Answer

Help answering calls during peak call times


Yes you need the PC ASA card and not ASX,

Example: to speak to a live person dial 72 and the zero time out option sends it back to reception and it will place it on hold,

reception would need to activate a programmable button ASA button when experiencing high volume calls,

If nobody picks up it will revert to the reception or zero time out attendant with another greeting depending on what type of avaya voice mail you have?


If you have R5 vs mail or Partner mail and not a PC mail some tricks can be done.

This may not solve your answer and ring delay on day or night mode needs to be looked at.

The reality is you can delay the callers ability to get to a live person for a minute or so if they choose to hang out without a ASA card.

Send them to an unused ex port and assign the port to automated attendant two. Depending on you VM we can have up to 5 AA's and greetings.

The fact is if your receptionist can't place the call on hold with a music on hold greeting that says's Bla Bla Bla and more nice stuff and stay on the line we will be with you shortly then you need to hire a new receptionist.






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2 Answers

Installing partner mail vs r4.1


check the voice mail ports. Can you dial them and have them answer?

Also check that each extension is programmed to hunt to voice mail in the partner programming

Jan 05, 2009 | Avaya AT&T Partner Phone

1 Answer

Set number of rings before answer machine pick up


From the main menu select the Voice Mail option in Voice mail select Ring Delay in Ring Delay you can choose the delay time before Answering Machine pick up the phone from 0 to 30 secend.Reza from Iran

Oct 01, 2008 | Siemens Gigaset S455 Cordless Phone

2 Answers

Number of rings


press *94, then press the number of rings you want 1-9. The tone will change and thats it.

Nov 29, 2007 | Siemens Gigaset S455 Cordless Phone

1 Answer

Call will not Transfer to Voice Mail


Typically you want your phone system to ring your phones (say extension 10, 11 and 15) and then if no one answers after so many rings the call is transfered to the port the voice mail is on (let's say it's port 16) The voice mail is set to answer right away but does not "ring" until the call is transfered to it. This way (at 4 rings) if a call comes in on line 1 and you answer after 3 rings but a call comes in on line 2 at the same time, the first ring on line 2 will not make the total = 4 and set off the voice mail. I would guess the port at your voice mail is not set to ring and nothing is set up to transfer calls to your voice mail. Did you set this up yourself? How did you program the phone system?

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