I bought one in the US a few weeks ago. Sync'd a load of tracks and all was fine. All of a sudden all of the tracks , artists etc appear as WMPINFO and nothing plays. Deleted them all and tried to re sync some and they all just now come across as WMPinfo's - even the tracks I sync'd last time.
Feel like chucking this piece of junk in the bin - please help!!!
I had the same problem with my mp3 player after i refreshed the software. this is what you have to do: you have to connect your mp3-player to your computer and open the folder of your mp3 player (computer>click on your mp3-player) and then you just have to delete the wmpinfo.xml file. (maybe you should save the file on your pc just in case the trick doesnt work) after i did that all the songs worked again :)
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Re: Philips gogear sa6045 and wmpinfo
Mp3 players are more complicated than ever. This player only accepts DRM-encrypted WMA files. I would first check the songs that you have downloaded to make sure they did not have "temporary" licenses with a fixed end date. You can do this by right clicking on an individual song, clicking on properties, and selecting the "license," "digital rights mgmt" or "media usage rights" tab - the wording varies by configuration. It will give you info on the license. If the song says that it has no license, it will not work with this player. One remedy is to use mp3 converter software to convert all of those wma files to Mp3's - I don't know of any free ones, but you can certainly look for free Mp3 Converters.
Another possibility is that you got the older firmware version on the mp3 player. Go to www.usasupport.philips.com and go to the software and drivers section for your specific model number. There you can find information on updating your player's firmware - this will fix the player if your problem is caused by a corrupt database.
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Triple Reset for Philips’ GoGear: Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off.Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab.Reset the player one more time while connected to computer. Follow the repair instructions. After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again. -Tha Mp3 Doctor