Question about SanDisk Sansa Clip MP3 Player

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Won't recognize computer, won't charge.

I have had my 2 GB Sansa Clip since this christmas, and it has worked amazingly until today. The battery had been fully used, as it has been before, and I went to plug it into my new computer. the computer recognized it and it said it was connected. A few minutes later, the screen was blank and it wasn't registering on the computer any more. So I tried it on my sister's computer, which will charge hers, and with my brothers, and none of them will charge it.

Is it something that could possibly be fixed? Should I bring it in? Is it beyond saving?

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These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on May 28, 2008

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I believe the mp3 player's charge to last for 15 hours. It is only holding a charge for about 5 hours


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Hope this helps...


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Nov 03, 2009 | SanDisk Sansa Clip MP3 Player

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Battery does notfully charge


I have a similar problem but when I use mine, it lasts 3hours per bar on the meter. It only does up to 98% and it overheats. If you take it off and let it cool and monitor it as it charges, you can get a full battery. Take it off charge around 70% and turn it off. Wait 2 hours and put it back on charge until it reaches 100 then take it off and it is charged. To see the battery charge

My Computer > Sansa Clip ?gb (Right-Click) > Properties
Look down at a battery shape with a green bar and a percentage beside it.

Mar 28, 2009 | SanDisk Sansa Clip MP3 Player

1 Answer

My sanDisk Sansa Clip MP3 Player will not charge anymore. At least not on the computer I'm on. I have had it hooked up to charge for 2 days now and nothing. Why is this and how can I charge it?


This is direct from the sansa FAQs at http://www.sansa.com/support/sansa_clip/faqs 02. Why won’t my Sansa Clip charge when I connect it to my computer? USB Cable
Make sure that the USB cable is properly plugged in and use the original cable.

Computer in Hibernation mode
Make sure that the computer isn’t entering hibernate or sleep mode while the device is connected. The computer must be on in order to charge your player.

USB Port 2.0
Make sure your player is connected USB 2.0 port (1.1 occasionally causes charging problems).

USB Port location
Try plugging in different USB port (i.e. USB port in the back of the computer); sometimes the front USB ports have problem charging up the device.

Battery
Make sure the battery is fully charged. It takes approximately 3 hours to fully charge the battery.

Latest firmware
Make sure to update firmware by downloading and installing the Sansa Firmware Updater.

I hope this helps, and don't forget to rate the answer.

Mar 05, 2009 | SanDisk Sansa Clip MP3 Player

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This is a typical problem. Take it back to the retailer for an exchange.

Jan 13, 2009 | SanDisk Sansa Clip MP3 Player

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Sandisk Sansa clip


You need the latest firmware update from Sansa' website - may require a restart of computer after performing.

Apr 18, 2008 | SanDisk Sansa Clip MP3 Player

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Can turn on


The Sansa can sometimes break overnight if you sleep on it. This happened to me. I don't think this is really a solution, but if you bought it at BEST BUY, they have a 2-year guarantee for a new one.

Sorry,
Big Tony

Jan 24, 2008 | SanDisk Sansa Clip MP3 Player

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