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MP3 PLAYER Bought an MP3 player back on 6/18/07 and is not working anymore. Do I need to return to store or mail so it can be changed or repair?

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Hey LUPE12,

If you currently have a product that is defective, you should always have a number of options available.

In most cases, the manufacturer of the product is generally able to provide technical support and additional repair/replacement services by mail while the manufacturer's warranty is still in effect. After the warranty has expired these same services may still be available, but for a fee.

However, if you would prefer a more local option, you may always bring the MP3 player with you into your local Best Buy™ store for service and repairs. Geek Squad® agents are able to address repair issues for most products carried by Best Buy™ stores, and are even able to perform services under most manufacturer warranties. Please keep in mind that while many products will carry a one-year warranty, this cannot be guaranteed for every single item.

Additionally, if there is no Best Buy™ store in your area, you may always seek assistance through a manufacturer-authorized third-party repair facility. Most companies will provide listings in your local White or Yellow Pages, and may even have information available through the MP3 player manufacturer's website.

Hope this helps you out.

Go Ahead. Use Us.

Posted on May 28, 2008


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