Question about Toshiba SD-3990 DVD Player
Unit always worked fine but now the drawer won't open and it doesn't have that little hole that you poke to open like some cd players have
I was given one of these the other day. I was told the drawer wouldn't open yet the machine seemed to function fine. I removed the six screws holding the top on the box and then removed the four screws holding the drawer assembly in place. As you lift the drawer assembly out of the box, make sure you release the two pieces of black retaining tape holding the data cable to the box floor. Turn the drawer over and you will see that there is a little sideways bar mounted on the front underside of the drawer assembly. This is sticking. As you press the OPEN button, jiggle this bar and the drawer will open. You may have to manually move the drawer cogwheel a little to help free it up. Hope this helps.
Posted on Oct 07, 2008
I had this problem too, but I just got my DVD out by pressing OPEN and banging on the top a second later... may be a caveman solution, but it worked!
Posted on Jan 23, 2010
Hello Everyone! Thank you so much for all of the information. I read Tony's solution and was about to try it when I read the caveman solution. I went to my DVD player, turned it on, stopped the load process and hit OPEN and then banged on the top of that section. I had to do this three times and gave it a really good wack on the third try and BINGO!! the drawer opened. I've now retrieved the DVD and tried the open and close function several times and it works like a charm. Love this site!!
Posted on Jul 15, 2012
From what I have found ... and it seems to work all the time is to do the following when your dvd tray will NOT eject ---->
get the controller, and continuously hit the "open" button UNTIL it ejects the dvd tray, for me this is roughly 10 times .... then it will open.
Good luck.... this dvd player is a real POS ... as most of the time the unit won't power on for me, but when it does this works.
Posted on Jul 13, 2008
The code mooseboy refers to is 2005 (press 'Setup', then enter the code). There's no feedback from the machine, but it switches the tray lock on and off. That wasn't the problem in my case - I had to go the disassembly route (thanks TonyCCN!).
Posted on Aug 09, 2009
Actually, I found the solution in the manual. My DVD player had gone into some other Mode, Demo mode or something, which requires only entering a 4-digit PIN found in your user manual. Once I entered this PIN via the remote, the player worked fine again.
I have no idea why it went into this mode, but it's certainly worth testing before chucking your whole player.
Posted on Oct 08, 2008
Thanks to TonyCCN, I had the same problem and the multiple opens, and unlocking the tray did not help. I followed TonyCCN's instructions, and it eventually the tray opened.
Posted on May 04, 2009
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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