Question about Toshiba SD-3990 DVD Player

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Toshiba sd-3990 Disc-drawer won't open

Unit always worked fine but now the drawer won't open and it doesn't have that little hole that you poke to open like some cd players have

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  • mooseboy Jun 02, 2008

    Had the same problem which just started yesterday after about 18 months of use. One minute, it was fine, then bang, the door won't open. I tried unplugging/restarting the device, but can't get the door to open. I hear a mechanical movement inside every time I press "open", but the door doesn't come out.

  • daniwash60 Jun 20, 2008

    The same exact thing just happened to me. Watched a movie last night. Went to take it out this morning and nothing! ..too bad I have a rental stuck inside now. any suggestions????

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I was given one of these the other day. I was told the drawer wouldn't open yet the machine seemed to function fine. I removed the six screws holding the top on the box and then removed the four screws holding the drawer assembly in place. As you lift the drawer assembly out of the box, make sure you release the two pieces of black retaining tape holding the data cable to the box floor. Turn the drawer over and you will see that there is a little sideways bar mounted on the front underside of the drawer assembly. This is sticking. As you press the OPEN button, jiggle this bar and the drawer will open. You may have to manually move the drawer cogwheel a little to help free it up. Hope this helps.

Posted on Oct 07, 2008

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  • timmytablet Jan 26, 2011

    Brilliant! Thanks tonycnn! First time I've fixed anything electrical in my life, thanks to your clear instructions!

  • zeydah Jul 10, 2011

    Time doesn't change a great solution, and tonycn's solution still worked great. I would add one wrinkle. After I did what tonycn suggested and the button opened the drawer a couple of times, I screwed the drawer assembly back in and pressed the OPEN button again. This time the drawer didn't open. So I had to unscrew the assembly again, and moved the sideways bar back and forth a few times and then operated the mechanism a number of times by the OPEN button to assure that whatever had been creating the resistance to the bar operating was fully removed. I then reinstalled the assembly and it worked fine. So I'd suggest working the bar and the drawer several times on the first go-around to avoid having to repeat it again. Thanks tonycn.

  • Domih Jun 22, 2012

    Thanks. It saved me time and $$$. Just add a little bit of Teflon lubricant with a Q-tip on the front that sideways bar as well as to the grooves in the back and I guess it's good for one more thousand open/close.

  • jim6802
    jim6802 Nov 25, 2012

    Thanks, Tonycnn, you saved the day!

  • Michael Miller Jul 20, 2013

    Wiggled....jiggled.....manually moved the "little sideways bar" back and forth several times. It works all on its own now. Super post!

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I had this problem too, but I just got my DVD out by pressing OPEN and banging on the top a second later... may be a caveman solution, but it worked!

Posted on Jan 23, 2010

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Hello Everyone! Thank you so much for all of the information. I read Tony's solution and was about to try it when I read the caveman solution. I went to my DVD player, turned it on, stopped the load process and hit OPEN and then banged on the top of that section. I had to do this three times and gave it a really good wack on the third try and BINGO!! the drawer opened. I've now retrieved the DVD and tried the open and close function several times and it works like a charm. Love this site!!

Posted on Jul 15, 2012

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From what I have found ... and it seems to work all the time is to do the following when your dvd tray will NOT eject ---->

get the controller, and continuously hit the "open" button UNTIL it ejects the dvd tray, for me this is roughly 10 times .... then it will open.

Good luck.... this dvd player is a real POS ... as most of the time the unit won't power on for me, but when it does this works.

Posted on Jul 13, 2008

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The code mooseboy refers to is 2005 (press 'Setup', then enter the code). There's no feedback from the machine, but it switches the tray lock on and off. That wasn't the problem in my case - I had to go the disassembly route (thanks TonyCCN!).

Posted on Aug 09, 2009

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Actually, I found the solution in the manual. My DVD player had gone into some other Mode, Demo mode or something, which requires only entering a 4-digit PIN found in your user manual. Once I entered this PIN via the remote, the player worked fine again.

I have no idea why it went into this mode, but it's certainly worth testing before chucking your whole player.

Posted on Oct 08, 2008

  • zeydah Jul 10, 2011

    Tonycn's suggested fix worked like a charm.

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Thanks to TonyCCN, I had the same problem and the multiple opens, and unlocking the tray did not help. I followed TonyCCN's instructions, and it eventually the tray opened.

Posted on May 04, 2009

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