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It sounds like there is a loose connection in there or a button is stuck. There is a magnet that lets the phone know if it is open. It is located in the lower righthand portion of screen and the sensor is located in the upper righthand corner of the keypad. Get a magnet and play with it. What happened to it? Is it still under warranty? If not crack it open and see. There are numerous manuals online for the razrs. Only for the brave or stupid, but it just a phone.