Question about Xerox WorkCentre C2424DN All-In-One Laser Printer

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Unsticking the C2424 Printhead

I need instructions on getting the covers off to get to the printhead. Thanks!

Mark

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  • 2,072 Answers

You need to remove the scanner and document feeder.
to do that you disconnect the molex connector from the right side of the printer next to the power cord.
Then remove the 2 screws on the upper part of the back of the machine, one each on the 2 side covers. That is all that holds the covers on. Now, step to the side at about the middle of the machine, lift up and out on the one of the side covers, Now be ready because the front cover will "pop" off also, that front cover holds both side covers on in front.
Now you need to go to the back again, there is a small white cover on the upper back about 10 inches long and 2-3 inches on top and down the back, remove it and the metal cover underneth it.
Last you have to remove the ink holder, where the solid ink stick are placed. There are no bolts holding it in, just a couple of plastic tabs on the sides, You need to release them with a small screw driver and lift it out, There are 2 connectors on that plug in on the side of the machine. Once you get the ink loader ( holder) off you have accessed the print head area. It really is pretty easy to get to. Just sounds like a lot, In actuality, it takes about 10 minutes. Make sure you have either some magnetic Torx drivers or a 5.5 MM nut driver to remove the screwws.

Posted on May 24, 2008

  • Rick Kasper May 24, 2008

    Ahhhhhhh I forgot, once you remove the connector from the scanner, there are 2 tabs that you need to depress behind the scanner to be able to slide it off the frame. Sorry, thats why I always re read what I post. Sorry I skipped that.

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System error # 07,010.43:27456 on a xerox c2424 copier


The printhead is stuck in the tilt position, need to replace the process motor camshaft kit, part number WCC2424-Z2

http://www.iteminconline.com/wcc2424-z2_wcc2424-z2-xerox-workcentre-c2424-process-motor-camshaft-kit.htm

Jul 07, 2015 | Xerox Office Equipment & Supplies

2 Answers

Xerox C2424 error code 19,003.48 and 07,010.43


for error code 07,010.43

Access the power switch by opening the Interface Cover on the right side of the machine.
c2424-interface-cov-open.jpg
  1. Power OFF the machine. c2424-pwr-sw-arrow.jpg
click on this:
for maintainance
http://www.office.xerox.com/userdoc/C2424/C2424_Web/pdfs/en/ug_maintenance.pdf

for troubleshooting:

http://www.office.xerox.com/userdoc/C2424/C2424_Web/pdfs/en/ug_trouble.pdf

Jan 30, 2008 | Office Equipment & Supplies

1 Answer

Print head


The carriage does not accept one or more of the printheads. Typical causes are dirty contacts on the printheads or carriage, defective printhead(s), or a defective carriage.
If parts are replaced or fixed in any of the steps listed below, attempt to verify printer functionality by turning the printer on and printing internal test prints. If functionality is verified, no additional parts should be replaced.
  1. Turn the printer on.
  2. Allow printer to complete initialization.
  3. With the printhead icon highlighted, press ENTER.
  4. Select Replace Printheads and press ENTER.
  5. If the message "Printheads still functional" appears, select Yes to continue testing the printheads.
  6. Open the top cover.
  7. Open the carriage cover and remove all of the printheads.
  8. Turn the printer off.
  9. Clean the electrical contacts on the carriage and the printheads using a lint-free cloth dampened with water.
  10. (for this step I suggest using the erraser on the back of a regular pencil instead of a cloth and water)
  11. Allow the contacts to dry.
  12. Reinstall the printheads and close the carriage cover.
  13. Close the top cover.
  14. Turn the printer on and attempt to verify functionality, as instructed in Step 19.
  15. If the error reappears, replace the affected printhead(s).
    NOTE: If the printhead error icon is a question mark, each printhead will have to be tested separately, as the printer is not sure which printhead is causing the problem.
    1. Following replacement of the suspect printhead(s), attempt to verify functionality (Step 19).
    2. If the problem persists following, replace the carriage and trailing cable (refer to pages 8-36 to 8-46 of the service manual).
    3. Following replacement, turn the printer on.
    4. Make sure the printhead alignment completes successfully and that no error messages appear on the front panel.
    5. Print a troubleshooting plot (as instructed below) to ensure the print quality is acceptable.
      1. On the front panel, select the printer icon and press ENTER.
      2. Select Utilities and press ENTER.
      3. Press the UP and ENTER buttons simultaneously.
      4. Select Yes to enter the Service Menu.
      5. Select Service Utilities and press ENTER.
      6. Print pages 1, 2, 3, 4 and 5 to prove printer functionality.

Mar 25, 2014 | HP DesignJet 5500PS InkJet Printer

1 Answer

Xerox c2424 fault code 37.002.47:33363


you have problem with your printhead!
Printhead jet-stack heater error

Sep 07, 2013 | Xerox WorkCentre C2424DN All-In-One Laser...

1 Answer

We just bought the Pro901 about 3 weeks ago and it has been working fine until today when we got a "Printhead" error. Following the instructions on the machine we removed the printhead and wiped...


Updating the firmware for your Lexmark Pro901 printer will help fix the problem. You will need to get rid of the error first before you can successfully update your printer. Follow the steps below:

1. Open the cover of the printer > remove the printhead. If the printhead will not go to the center, turn off the printer and pull the printhead to the center.

2. Once you have the printhead removed, close the cover of the printer and turn on the printer.

3. It will ask you to "Open Cover to Install the Printhead". Press the Home icon.

4. It should take you back to the Main menu.

5. Proceed with the firmware update, go to http://bit.ly/p905fw.

6. Once the firmware update is successful, you may reinstall the printhead. Follow the steps on the printer screen.


Source: There is a Problem with the Printhead

May 20, 2011 | Lexmark Pro901 All-In-One Inkjet Printer

1 Answer

Xerox c2424 37,002,47:280890


The 37,002 error code is for a defective heater in the printhead 650-4354-00. There is no reset or workaround for this error.
Unfortunately, the part is fairly expensive, but the C2424 is such a workhorse, you may want to repair it.

Whit Item, Inc.

Dec 06, 2010 | Xerox C2424 Copier

1 Answer

C2424: error code 19,993.48:88868


This error is a Printhead error, but in this case is usually more probable to be caused by the Electronics Module.
The Printhead part number is 650-4354-00
The Electronics Module is 119-6427-03
I suspect the actual error code was 19,003.48

Whit
Item, Inc.

Oct 03, 2010 | Xerox C2424 Copier

1 Answer

07,007,40:130248


The process motor has stalled while moving the Printhead.

You need to check the wiring to the printhead for proper routing.
Then, remove the printhead and check for ink spills in the tilt and drive gears.
Then, check the gears in the Process gear drive train are correctly aligned, in the coerrect home position, and not damaged.

You might need to replace the Process gearbox.

May 25, 2010 | Xerox C2424 Copier

1 Answer

Need a printhead


Off hand I dont know the part number any longer.
Price from Xerox would be $750.
Look up on Google a business called "the parts drop".
Call and ask for Britt see if he has one, he would be a lot cheaper

Aug 14, 2008 | Xerox WorkCentre C2424DN All-In-One Laser...

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