Help with PDF Documents Some documents on Maine.gov are provided in PDF format. In order to view or print PDF documents, you need the free Adobe Reader
. Generally, you will find an alternative format is also provided for the document, such as Microsoft Word, HTML, or plain text. If you cannot access a document in PDF format and there is no alternative version, please contact the agency or contact the Maine.gov webmaster
for assistance. Adobe PDF-to-HTML Online Conversion Tool
We've provided solutions for some common PDF issues below.
Problem 1: Blank Page in Browser You have selected to download a file and you receive a blank page with a "Done" message at the bottom of the browser. This may be because you do not have enough space in your temporary internet file folder to complete the download.
Solution: Internet Explorer: Tools> Internet Options> Temporary Internet Files> select Delete Files
Netscape: Edit> Preferences> Under Category on the left Advanced> Cache> click Clear Memory Cache
Problem 2: Blank Page "%PDF" You received an error message containing "% PDF" or you have received a blank page while trying to download. This is due to a problem with your web browser not opening .pdf documents correctly.
Solution: Adobe Acrobat Reader 5.0: Edit> Preferences> General> Options> Web Browser Options> make sure the Display PDF in Browser box is not checked.
Adobe Acrobat Reader 6.0 and newer: Edit > Preferences > Internet > make sure the Display PDF in Browser box is not checked.
Problem 3: "Error Locating Object Handler" You receive an error message that says "Error Locating Object Handler" while trying to download a document. This is because there is a dependency with a plug-in for Adobe Acrobat while using Internet Explorer.
Solution: Please go to the following website for detailed instructions: http://support.microsoft.com/default.aspx?scid=kb;EN-US;q262213
Problem 4: Unable to Print You have successfully downloaded the pdf, can view it on your computer screen but are unable to print. This is due to a post script error with your printer.
Solution: In any Acrobat Reader program: File > Print > check the Print As Image box > OK
Problem 5: "Adobe Reader could not open file" You received the error message "Adobe Reader could not open 'filename.pdf'" because it is either not a supported file type or because the file has been corrupted (for example, it was sent as an email attachment and wasn't correctly decoded).
Solution: Adobe Acrobat Reader 6.0: Edit> Preferences> Internet> make sure the Display PDF in Browser box is not checked.