Question about Creative Labs ZEN Vision:M Digital Media Player

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Rebuilding everytime turned on, not registering when plugged in

-Every single time the player is turned on it rebuilds the entire 30gb library.
-Can't make any playlists either on the player or on a computer.
-Says docked on screen but says no player conected on the computer

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  • thomasae_lq Jul 02, 2008

    Zen Vision M: Starts the rebuilding process, looks as if it completes it then nothing happens. I've tried to clean and reboot same thing once it gets back to rebuilding goes threw the process but stops or freezes when at the end. What is there to do? Can the music be recovered???

  • wolske2003 Jul 06, 2008

    Same problem. All music is still there but playlists are gone and cannot be remade on the unit itself. Is there any fix for this? I thought it was windows VISTA causing problems so I set up a dual-boot system and the problems persist in Windows XP where there had been no problem before (on old computer..).... HELP!!

  • Anonymous Apr 14, 2009

    Rebuilds library every time I turn it on, but does not restore all music. Cannot dock properly, so new music can't be added on.



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I've got the same problem. several days ago it was in a condition where every power-on (after several hours of non-use) caused it to rebuild the database. i thought the mp3 tags were at fault since i had seen this earlier on thie zen vision:m 30gb, but i had fixed the situation at that time by fixing all of the tags. i hadn't had the problem for months... at least until last week.

so, i rebooted the zen into the utility (?) mode where I did a chkdsk (or whatever its called). that didn't fix the problem.

i then started having another problem. I could select a track, an artist, or album and the music would play, but i could not skip forward or back into the song or to the next song. the now playing screen told me to select music (even while music was playing) but it would not display the track details.

i tried connecting to my computer and the autorun dialog comes up asking if I want to start media player, etc. any of the options that i select tell me that the device cannot be found. it recognizes the USB connection otherwise it wouldn't tell me that I have a zen and want to start the media player, but the applications don't know what to do with it. i see the same behavior with media explorer, mediamonkey and other apps. I cannot use Explorer to browse the zen file system either.

i tried to reload the firmware, but the device could not be recognized.

i went to the utility menu to format the drive, but i still cannot connect -- and I no longer have any music.

i reset all settings. still no improvement.

i installed the software onto another computer and i see the same behavior... it sees the device when i plug it into USB, but the applications do not see the device.

any ideas??


Posted on May 23, 2008

  • stevegase May 23, 2008

    i just found the creative mp3 recovery tool on the creative site. i tried that (it recognized the zen) and then i reformatted, did a recover, and other reset operations. then it worked. so i am now good.



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1 Answer

My Zen M 30g keeps rebuilding....tried to reset but it won't work...I put the pin in the reset hole and it won't do anything til I pull the pin out then it comes on but is rebuilding???? Help please!!!

Welcome to Fixya's Community.

Your Mp3 Player is Having Problem with the Firmware(Corrupted) Now you need to Upgrade it Firmware, in order to solve this problem Please follow these Steps:

  • To install this firmware
    1. Download the file into your local hard disk.( check out the link below)
    2. Close all application windows that are currently running on your computer.
    3. Connect your player to your computer.
    4. Double-click the downloaded file and follow the instructions on the screen.
  • When your player restarts after installing this firmware, the following will occur for the first time only:
    • The Rebuilding Library screen will appear.
    • Photos may take slightly longer than normal to appear.
  • This firmware supports the playback of Audible Type 2 and 4 tracks.
  • Important: to transfer Audible content, you must have AudibleManager version 5 or later installed. AudibleManager allows you to download, burn, organize, transfer and listen to Audible audio content.
The Firmware updater.

Additional Help:
Creative Zen M 30Gb Manual Guide.

Thank you for Using Fixya.
Please let me Know if you need any further Info.
Good Luck.

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5 Answers

Mp3 stuck in rebuilding library mode

hello guys sorry to hear your problems i have same problems too. Ok first plug ur zen player (mines V PLUS.. heheh) to ur pc then hold play button then keep pressing the reset botton until it turns on RECOVERY MODE then select YES to all (clean up, format, reload firmware) then download the RECOVRY TOOLS at creative site install it then plug ur zen player and run the recovery tools (cross ur finger) hopes it works mine a big smile hehehe email me at if it works..Gud Luck guys

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i have a zen sleek and every time i turn it on it says rebuilding library. It completes this but deletes the last album etc that i put onto it. back down to the last album i put on before it started doign it. So i cant put anymore mousic on becuase it deletes it..Any Help?

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i suspect you got a corrupt file when it shutdown and when it cleaned it up it took most of the songs with it.

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you have to format it only
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1 Answer

Rebuilding Library to Firmware Problem error...HELP

try downloading the
MP3 player recovery tool from Creative's website (the tool contains the latest firmware update available -- 1.15.03). Plug your ZV+ into your PC, run the program and let it update the firmware. Then format, reload your music and try it.

By the way, before updating the firmware, let the battery have a full charge, ok?

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