Question about Canon ImageClass MF5770 Laser Copier Printer Fax Scanner Network

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Lines when scanned

Scanned images have black vertical lines running through them. Scanner worked fine until today. Solution?

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  • Anonymous Jan 06, 2009

    I have the same problem with vertical lines in scanned images. Cleaned the glass. The HP 1315 does not have a feeder, so that wasn't the problem. Any more thoughts?

  • hildas May 04, 2009

    We cleaned the glass. Lifted the feeder but there's no glass there to be cleaned. What else?

  • rafflemd Jan 08, 2014

    This is what Canon tells me and it worked. The key is popping out the plastic cover covering the scan glass literally a thin line of glass on the left/short side of the machine if you are facing the controls, beside the platen. Here is what Canon sent me: Thank you for contacting Canon product support. I understand that there is a vertical line when scanning and copying from the ADF of your imageCLASS MF4570dn.

  • rafflemd Jan 08, 2014

    I got the solution from Canon: Thank you for contacting Canon product support. I understand that there is a vertical line when scanning and copying from the ADF of your imageCLASS MF4570dn.

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The common solution on this sight to this problem on any copier seemed to be simply clean the glass. I first cleaned the glass on the bed...no help. Then I lifted the feeder and discovered a portion of the glass under that as well. Once it was cleaned the lines disappeared!

I saved $$ on a useless service call for a simple, easy to fix problem thanks to this site!

Posted on May 23, 2008

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Ok
i figured out a great way to fix this
i took a sheet of paper and numbered it 1-50 acros the top
i then scanned it and printed it out.
i then held it up to the the window for scanning (for batch scanning)
i was then able to find the miniscule specks that casued the lines.

Posted on Dec 04, 2009

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SOURCE: Vertical lines through scanned images.

You should clean the small glass under the top lid. Chances are there is some white out or ink or mark on the glass. Look carefully because usually it is just a small dot>

Posted on Dec 03, 2007

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http://www.ccl-la.com/blog/index.php/lines-on-scanned-or-copies-pages/

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If this fails, the scanner head has a bad sector on the CCD and will need to be replaced. You will probably find that it will be cheaper to replace the printer entirely if that is the case.

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Hello,

A dirty glass base can cause ‘spots’ or blemishes to appear on your final printout. Additionally, if you had some sort of opaque liquid that may have transferred on to the glass base from a previous operation. But the majority of the unwanted vertical lines are generally caused by either a dirty or damaged print roller or faulty LEDs in the Scanner Module.

To separate one from the other you have to check the following:

Do you only see the lines with a Scan operation?
Do your print jobs print fine without any unwanted lines?

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I just need to understand the exact issue. It sounds like you are able to successfully scan, see the preview of the scanned image, and you initially save it. Then, when you go to open the saved image, you don't see the image you scanned but rather a "line". You've saved the image in a number of different image formats, but there's no difference in the result. It saves the scanned image to the location you want to save it on your computer's hard drive (probably My Pictures if you're using a Windows operating system).

Not sure what you mean by a "line". Do you mean a vertical line, a horizontal line, a diagonal line or what? Also, is it just a solid black line on a white background? Is it the image you scanned compressed into a smaller vertical or horizontal space?

Have to tried scanning both text pages and graphic pages? There have been issues where a document with both text and pictures has been scanned but when the scanned image is viewed, only the text appears. The pictures don't make it. The description of this specific problem is at HP.com.

I take it you don't get any sort of error message associated with this problem. Unfortunately, I can't find your specific problem at HP.com beyond the link I posted in the above paragraph. If you can answer some of the questions I asked, it might help me provide a better solution.

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  1. Unplug the power cord and the phone line from the wall.
  2. Open the control panel.
  3. Pull the roller lever forward, and then lift the white roller out of the All-In-One.
  4. Note: The scan lens is located under the white roller.
  5. Use a clean, lint-free cloth dampened with water to wipe the white roller and the scan lens.
  6. Reinstall the white roller.
  7. Reconnect the power cord and the phone line.
  8. And then try to copy if get the dame line then its the hardware problem in the printer you must need to replace the scanner unit in the printer ..
Good luck..


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Vertical lines through scanned images.


You should clean the small glass under the top lid. Chances are there is some white out or ink or mark on the glass. Look carefully because usually it is just a small dot>

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